What you’ll do

· Act as a technical point of contact for clients and work to understand their technical requirements and recommend solutions that align with those requirements

· Provide technical support and guidance to clients during the design, implementation, and optimization of their cloud-based solutions

· Collaborate with cross-functional teams to ensure client success

· Continuously learn and stay current on new cloud services and technologies

· Participate in troubleshooting and problem resolution for clients

· Provide feedback to internal teams to improve the client experience and service offerings

· Collaborate with the sales team to identify new business opportunities

· Develop and maintain ongoing relationships with key stakeholders

· Create and deliver presentations and training sessions to clients

What we are looking for

· Minimum of 3 years of experience in a technical support or customer service role

· Strong knowledge and experience with cloud services and technologies, such as AWS, Azure, or Google Cloud

· Strong communication and presentation skills

· Experience working with clients and understanding their technical requirements

· Ability to work independently as well as part of a team

· Strong problem-solving and analytical skills

· Experience with account management or customer service is a plus

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.