Posted:
11/24/2024, 9:02:42 PM
Location(s):
Community of Madrid, Spain ⋅ Madrid, Community of Madrid, Spain
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Director, Customer Lifecycle Management
(will include PS implementation services, enablement, onboarding, and customer success)
Location: Madrid, Spain (hybrid)
About the role...
Our philosophy in customer success starts in the sales process and manifests itself during our customers lifecycle using our solutions. As a member of the Technical Field Operations (TFO) leadership, this role will be responsible for building a new team and ensuring our philosophies are delivered.
These start with onboarding our solutions, ensuring customers are trained to drive successful adoption, and then articulating our best practices to ensure maximum return on the customers investment in HashiCorp. The Director of Customer Lifecycle Management will support many aspects of our Technical Field Operations – from defining the customers success plan during the sales process, to establishing an onboarding and enablement plan, to supporting a customer’s deployment of first and additional use cases.
In this role, you can expect to...
You may be a good fit for our team if you have...
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-LH1 #LI-HYBRID
Website: https://www.hashicorp.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 1001-5000
Year Founded: 2012
IPO Status: Public
Last Funding Type: Secondary Market
Industries: Cloud Infrastructure ⋅ Cyber Security ⋅ DevOps ⋅ Information Technology ⋅ Private Cloud ⋅ Software