Position Title: Enterprise IT Service Specialist 

Classification: Information Systems Specialist 4 

Salary: $5,178 – $7,831 ($5,539 - $8,371 PERS) 

Type: Permanent, Full-time, Non-Exempt 

We are seeking a Enterprise IT Service Specialist to join our Office of Information Technology at the Oregon Department of Education. This is a permanent position represented by the Service Employees International Union (SEIU).  
 

This position follows a hybrid work model. Onsite presence will be required 2 days a week and when business or operational needs are best supported in person, such as collaboration, training, or work that requires access to onsite resources. Employees approved to work remotely must have a reliable and secure internet connection and maintain a professional work environment that supports productivity. While working remotely, employees are expected to maintain the same level of performance, responsiveness, communication, and availability as they would in the office. 

What you will do!   

This position works with ODE staff to provide service desk services, Troubleshooting, maintenance, admin services and support for ODE staff. This includes user administration, software and hardware configuration of client PCs, user training, applications support, computer operations, telecommunications, data administration, data integrity, and systems security. This position works with the school districts, educations service districts, outside public and various work units within the agency to support the external data collection and validation systems. Deals with potentially varying user systems. Deals with increasing changes in users, application systems, and security protocols that affect multiple offices across the department. This position has responsibilities in customer assistance, operations, construction, and planning. These responsibilities include assisting users in troubleshooting, training, administering system permissions, and working as a liaison between the department and outside agencies. 
 

Typical duties include: 

• Staff the ode helpdesk telephones during shifts designated by manager, team lead, or lead worker 

• Provide mid to high level user support to resolve hardware, software, and applications problems received by internal or external customers 

• Configures, installs, troubleshoots, and supports Desktops, Laptops, Printers and other network equipment.   

• Manages tickets escalated from tier 1 technicians and coordinates communications necessary to ensure timely resolution of issues. 

Please click here to view the full position description 

If you would like to retain a copy of this job post or the PD linked above, please print a copy before submitting your application.  Once the job posting has closed, you will not be able to access the posting. 

Minimum Qualifications: ODE reviews resumes to determine whether applicants meet the minimum qualifications for this position. Please ensure your resume clearly reflects your relevant experience, as it will be used in place of detailed Workday work history for this agency-specific recruitment.  

Three (3) years of information systems experience in: troubleshooting computer and network issues and providing desktop support 
 

OR 

An associate's degree in computer science, Information Technology, or related field   

OR 

Completion of a two (2) year accredited vocational training program in information technology or related field AND One (1) year of information systems experience in: troubleshooting computer and network problems and providing desktop support. 

. 
 

Preferred Skills & Knowledge (Desired Attributes): A cover letter is required and is an important part of the application process. All application materials are reviewed by Human Resources, the Hiring Manager, and panel members throughout the recruitment process. Your cover letter is a key opportunity to speak directly to each decision-maker, highlight your skills and experience, and demonstrate how your qualifications align with the desired attributes for this role. Cover letter must be no more than two pages.   

• Previous Service desk/Call Center experience preferred 

• Microsoft Environment troubleshooting experience 

• Experience working from a work order/Ticketing system 

• Previous Tier/Level two technical troubleshooting Experience preferred. 

We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't meet every one of the attributes listed.    

Our Agency Mission and Office Culture:  

The Oregon Department of Education’s (ODE’s) mission is to foster equity and excellence for every learner through collaboration with educators, partners, and communities. In fulfilling its mission, ODE has the vision to ensure all students have access to and benefit from a world-class, well–rounded, and equitable education system.  

This position is located in the Office of Information Technology (OIT) Unit of the Oregon Department of Education (ODE). This unit's primary functions are the support of technology to deliver on initiatives and meet ODE's technology needs in support of the ODE mission to foster excellence for every learner through innovation, collaboration, leadership and service to our education partners. The technical expertise of staff in this unit is available to districts to support business and financial functions. The work of OIT affects all internal staff and every licensed child care provider, school, program, school district and ESD in the state. Nearly all students in the State of Oregon public school system are affected by the work in this unit. Data is collected from nearly every educational administrative unit. 
 
Oregon State provides amazing benefits! Follow the link below to learn more:  

Oregon Job Opportunities : Benefits : State of Oregon  

Application Resources & Information:  

• Eligible veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.  Be sure to submit your documentation prior to the close date of this posting to have the preference considered.  

• Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.  

• The job posting closes at 11:59 PM (PDT) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submission. These questions are necessary to complete the application process.  

• Please contact [email protected] if you have any questions on the application process or need an accommodation under the Americans with Disabilities Act (ADA). Please be sure to include the job requisition number.  

• Oregon Job Opportunities: How to Apply (Internal & External)  

• Understanding the State Application Process  

• Resources for Job Seekers  

Additional Information:  

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.  

• Review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity.  

• Future Vacancies: This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.  

• Visa Sponsorship: The Oregon Department of Education does not offer visa sponsorship. Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.  

The Department of Education is an equal employment opportunity & affirmative action employer committed to a diverse workforce. The Department strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.  We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't meet every one of our qualifications listed.   If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.   

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