Job Descriptions:

• Utilize acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary

• Ensure proper follow up on cases to resolve outstanding issues and to ensure timely processing and closure of claim

• Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, responding to incoming inquires according to company policies, following agreed internal and external processes, policies and procedures to ensure quality and service standards are met. This includes all forms of communications to internal and external parties

• Maintain accurate system data and documentation by collecting, recording, analyzing, and summarizing information

• Ensure that reserves are accurately updated in a timely manner

• Identify subrogation opportunities and fraud potential and make appropriate referrals

• Provide mentorship to less tenured examiners

Job Requirement/Qualifications:

• Minimum Qualification: Diploma / Bachelor’s Degree in Actuarial Science, Business Admin, Psychology, HR

• Ability to prioritize and multi-task effectively in a fast-paced environment

• Ability to communicate information clearly and concisely both verbally and in writing

• Require proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult customers

• Computer literate; experience with Microsoft Office Products.

• Must be willing to work during Malaysia public holiday and perform overtime as and when required due to business requirements.

• Experience in the field of Customer Service and/or Personal Accident Claims Processing (advantage)

• Working Hours: Monday - Friday 4AM - 1PM / 8.30 AM - 5.30 PM

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.