We are seeking a driven and results-oriented Customer Success Manager (US East) to partner closely with our Sales team and guide customers through every stage of their journey with Bolster. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful renewals and expansions across mid-market and enterprise customers.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation who can effectively manage complex enterprise relationships and collaborate cross-functionally with internal teams. You will thrive in a fast-paced environment that requires engaging stakeholders through phone, email, and in-person interactions.
Experience working with CISO, Fraud, and Security Operations teams, and the ability to communicate with both technical and business stakeholders, is preferred.
Why Bolster
Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers.
Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun.
What we offer:
-Excellent medical, dental, and vision insurance
-Flexible time off + paid holidays.
-Equity + 401(k) plan