Date Opened: Tuesday, January 13, 2026 12:00 AM

Close Date: Wednesday, January 28, 2026 12:00 AM

Department: Innovation and Technology Department

Salary: $141,991.00 - $177,488.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Technology Services Officer (TSO) – Enterprise Applications provides management oversight, technology strategy and operational performance for enterprise applications as part of the Innovation & Technology Department. Responsibilities include consulting with client departmental leadership to understand and achieve strategic business objectives, ensuring alignment of technology initiatives with approved strategies and standards, managing budgets, developing, and adhering to technology governance, and participating in or overseeing the procurement of application technology in accordance with City requirements.

ESSENTIAL DUTIES & RESPONSIBILITIES

•    Develops IT strategy and business plans for enterprise applications to align and support citywide and department-specific business objectives 
•    Responsibility for large-scale, complex projects delivering system conversion, enhancement and upgrade deliverables involving ERP vendor SaaS solutions
•    Develops plans for applications platform evolution, upgrade and/or enhancement, operations, and maintenance
•    Identifies changes and trends in application platforms, and interprets their meaning to business stakeholders
•    Drives innovation and strategic solutions by providing value propositions to business stakeholders    
•    Sponsors strategic technology projects
•    Reviews and approves project scope, schedule, budget, and quality metrics
•    Establishes service level agreements and metrics
•    Functions as business partner
•    Builds business relationships with stakeholder representatives and frequently interacts with business stakeholders to discuss technology services and assess customer satisfaction
•    Leads one or more application organization(s), which may include enterprise resource planning (ERP), data management, and other enterprise applications
•    Accomplishes business results by aligning technical staff goals to business plan objectives
•    Manage compilation of schedule, status, and metric updates at project and team levels; report appropriately to all levels of governance including executive.
 

SUPERVISORY RESPONSIBILITIES

Work requires managing and monitoring work performance of an organization level unit, often through the oversight of multiple subordinate managers or key functions including, evaluating program/work objectives and effectiveness, establishing broad organization level goals, and realigning work and staffing assignments that span multiple departments.

HUMAN COLLABORATION & JOB IMPACT

Communications and discussions result in decisions regarding policy development and implementation. Interaction with others outside City of Charlotte requires exercising participative management skills that support team efforts and quality processes. The impact the job has on the City of Charlotte is significant in terms of time, money, or public/employee relations.

FISCAL RESPONSIBILITY 

•    Position has major fiscal responsibility. Is responsible for division-wide financial decisions. Assures that appropriate linkages exist between budget requests and departmental goals and objectives. Monitors budget plan and adjusts as necessary. 
•    Financial management with annual budgeting and short-term/long-term forecasting.

MINIMUM QUALIFICATIONS
Required Education and Experience
Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field and nine (9)+ years of experience in all facets of information technology support and strategic planning, including prior supervisory experience as well as knowledge of budget development and administration or any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:
•    In-depth understanding of business strategy and ability to interact effectively with senior business managers and C-level executives     
•    Functional knowledge of project management methodologies such as PMI, Agile, Scrum, etc.
•    Ability to conduct complex systems analysis and translate requirements into business solutions
•    Knowledge of Cloud Computing and SaaS implementations 
•    Experience implementing and managing enterprise class systems
•    Ability to work within design teams and mentor IT colleagues 
•    Excellent written and verbal communication skills and high level of personal integrity
•    Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
•    Maintain project budget and report monthly program cost status dashboards at project, Key Stakeholders, and Executive Steering Committee levels.
•    Ability to partner with business stakeholders across the organization
•    Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams in a One Team culture
•    Assist with the overall business technology planning, providing a current knowledge and future
•    Project management and business analysis methodologies, and service delivery
•    Principles and practices of employee supervision
•    Generally accepted public sector budget control methods, policies, and procedures
•    Principles and practices of vendor and contract management 
•    Business and departmental objectives

Skill in:

•    Experience with contract and vendor negotiations and management including managed services 
•    Interpersonal skills necessary to develop and maintain effective and appropriate working relationships 
•    Performing a variety of duties, often changing from one task to another of a different nature
•    Strategic and critical thinking 

Ability to:
•    Meet schedules and deadlines of the work
•    Understand and carry out oral and written directions
•    Accurately organize and maintain paper documents and electronic files
•    Maintain the confidentiality of information and professional boundaries
•    Communicate effectively, both orally and in writing
•    Establish program goals and objectives that support the organization’s strategic plan
•    Plan, implement and evaluate programs
•    Direct and organize program activities

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.