Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Are you FIS?

About the team:

As part of the Image Solutions Item Processing Team, you will be part of a growing business that supports hundreds of financial institutions across the US and Canada.  Check processing is built around image technology, so while this is an operational job, you will be part of the largest outsourced check processor in the world, working with FIS technology platforms.   You will be working with internal business partners across business lines, including the cores, item processing operations and relationship management.   You will be the front line of communications between operations and our clients.

What you will be doing:

As part of the Item Processing Account Services team, you will provide operational support for The FIS outsourced check processing clients.  Responsibilities include:

• Evaluation and management of the shift change over reports to ensure any operational issues are addressed.
• Managing deletion requests
• Source of Receipt Requests
• Adjustments
• Managing client bank questions regarding Item Processing operations
• Working with FIS Relationship Managers to help with escalations from their client banks

What you bring:

• Excellent customer service skills
• Strong written and verbal communication skills
• Attention to detail and the ability to follow up with reliability
• The ability to work well in a team environment
• Basic computer skills

Added bonus if you have:

• Knowledge of Service Now ticketing system
• Item processing / Bank operations experience

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility and respect
• Varied and challenging work to help you grow your technical skillset

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $14.77 - $25.51 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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