Hours:

In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch.

Salary:

£48,500 Per Annum

Closing Date:

Tue, 15 Oct 2024

Here at Skipton Building Society we are proud to have a team of amazing people who work every day to put our customers’ best interests at heart. We are currently looking for a Branch Leader to join our team to play an integral role in delivering an exceptional service to our customers and maintaining our position as one of the UK’s largest building societies.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

What Is In It For You?

• Salary range: £41,750-£48,500 depending on experience

• Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Generous employer pension contributions – up to 10% per annum dependent on employee selection

• Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.

• There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

Main Responsibilities

What you will do for our customers: 

The Branch Leader will lead a team of customer facing colleagues, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers. We are looking for an individual who can really inspire a team, engaging them and creating a real culture of high performance.

Taking ownership of the branch contribution plan, you will focus on commercial growth as well as looking after our existing customers. You will ensure that your team confidently promote our products and services during their conversations with customers through observations, one to ones, and clear objectives that link to the branch plan.

This is a key role that calls for exceptional people skills and proven leadership experience, and in return we will provide you with the development opportunities you need to make a real difference to your team and our customers.

Ideal Candidate

What qualities are we looking for?

• Ability to motivate a team and drive performance

• Energised and motivated by performance objectives

• Cares about people – demonstrating a genuine interest in customer and colleagues

• Taking an entrepreneurial approach to maximising business opportunities

• Demonstrates an ability to be accurate and get it right first time