Portcast is a venture-backed, Singapore-based logistics technology startup building a real-time transportation visibility platform for global supply chains. We help shippers, manufacturers, and logistics service providers turn data into decisions — and decisions into measurable business impact.

Our platform goes beyond visibility. Portcast enables action at scale by surfacing the right risks early, helping teams prevent detention and demurrage, accelerate exception management, and close invoices faster with built-in evidence. We turn visibility into outcomes: reduced costs, improved operational control, and more predictable supply chains.

Founded in 2018 and backed by leading technology investors, we are building for an industry at a critical inflection point of digital transformation. Our team of software engineers, data scientists, and logistics experts is on a mission to make supply chains not just visible, but decisively actionable — end to end.

We’re looking for our Customer Success Manager to join our fully remote team. This is a commercial-facing role where you’ll own a portfolio of customers end-to-end, from onboarding and adoption through expansion and retention.

You’ll start by owning mid-market & SMB customers, and as you ramp, you’ll progressively take on larger and more complex accounts, with a clear path toward owning enterprise customers independently.

At the core of this role is driving actionability. You will help customers turn data into decisions and decisions into measurable business impact. You’ll also identify and lead expansion opportunities where we’re clearly delivering value, and you’ll partner closely with Sales and Product to scale what works.

This is a high-impact role for someone who enjoys owning outcomes, influencing product direction, and balancing customer success with commercial growth.