Customer Success Manager (Logistics)

Posted:
1/12/2026, 9:17:14 PM

Location(s):
Telangana, India ⋅ Tamil Nadu, India ⋅ Manila, Metro Manila, Philippines ⋅ Chennai, Tamil Nadu, India ⋅ Metro Manila, Philippines ⋅ Mumbai, Maharashtra, India ⋅ Kolkata, West Bengal, India ⋅ Java, Indonesia ⋅ Hong Kong, China ⋅ Bengaluru, Karnataka, India ⋅ Karnataka, India ⋅ Maharashtra, India ⋅ Special Capital Region of Jakarta, Java, Indonesia ⋅ Hyderabad, Telangana, India ⋅ New Delhi, India ⋅ Hong Kong, Hong Kong, China ⋅ West Bengal, India ⋅ Ho Chi Minh City, Vietnam

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Remote

About Us:
Portcast is a venture-backed startup that predicts global trade flows to help logistics and shipping companies become more resilient and profitable. We are a predictive analytics company offering a fast-paced, innovative environment where you will be empowered to drive value for our clients, collaborating closely to align our AI-powered insights with their business goals. We are customer-obsessed and are constantly working to provide our clients access to actionable and insightful data to build resilient supply chains.

Based in Singapore and backed by leading VCs and senior industry advisors, Portcast is a team of tech and industry talent building a game-changing product for the logistics and shipping industry.

About the Role:
We’re looking for our 3rd Customer Success Manager to join our fully remote team. This is a commercial-facing role where you’ll own a portfolio of customers end-to-end, from onboarding and adoption through expansion and retention.

At the core of this role is driving actionability. You will help customers turn data into decisions and decisions into measurable business impact. You’ll also identify and lead expansion opportunities where we’re clearly delivering value, and you’ll partner closely with Sales and Product to scale what works.

This is a high-impact role for someone who enjoys owning outcomes, influencing product direction, and balancing customer success with commercial growth.

Join us at Portcast and be part of a high-performing team shaping the future of the logistics and shipping industry through cutting-edge predictive analytics. You’ll have the opportunity to drive meaningful impact for our customers and help build a resilient supply chain ecosystem. If you’re passionate about customer success, innovation, and helping businesses unlock the power of data, we want to hear from you!

Portcast

Website: https://portcast.io/

Headquarter Location: Singapore, Central Region, Singapore

Employee Count: 11-50

Year Founded: 2017

IPO Status: Private

Last Funding Type: Seed

Industries: Analytics ⋅ IT Infrastructure ⋅ Logistics ⋅ Machine Learning ⋅ SaaS ⋅ Software ⋅ Supply Chain Management

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