This role requires you to be on-site at least 4 days a week in our Columbus, OH office.

The Client Success Specialist supports the National Commercial team in delivering exceptional service to our clients and by providing timely solutions to escalated issues with a balanced approach of being an advocate for the client and Safelite Solutions. This role collaborates cross-functionally with internal business units to provide issue resolution and execute client business process improvements. The Client Success Specialist works within designated guidelines to resolve client concerns promptly and can make monetary commitments within a designated budget to resolve these issues. Additionally, they act as a trusted advisor to the organization's commercial clients and are trustworthy representatives of both Safelite Solutions and the client organization.

What you will do

• Act as bench support for Account Managers for key commercial clients (Enterprise, Carmax, Managed Fleet). Proactively monitor accounts to identify bottlenecks or other issues that are impacting our efficiency.

• Personally manage a focused portfolio of customer relationships, leveraging a large network of colleagues across the organization’s functions, and acting as a subject matter expert to the client

• Responsible for exercising broad judgement to own and manage the issue resolution process for clients from initial contact. Influences internal & external partners by listening to their concerns, researching the issue and identifying potential solutions in a timely manner

• Builds strong client relationships by remaining responsive and accessible. Communicates effectively and proactively with clients and internal partners to keep them informed regarding critical issues and proposed resolutions

• Documents all client/customer interactions in Salesforce and uses this information to identify service gaps and trends by client.

• Execute business processes and generates or requests reports as needed by the client. Analyze reporting with emphasis on retention and volume growth.

What you will bring:

• Strong communication skill sets

• Problem solving abilities

• Microsoft Suite Products knowledge (Excel, Word, Outlook)

• Passion for customer service

What You'll Get:

• Competitive weekly pay and bonus opportunities.

• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 in tuition reimbursement per year.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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