Saint Luke’s East Hospital in Lee's Summit is seeking a Supervisor for Patient Access to join our team. This position is responsible for ongoing daily operations of the Patient Access department. The Supervisor ensures that quality standards are continually achieved by the department by training, coaching, evaluating, hiring and motivating all staff, ensuring that adequate staffing is always available to operate the department, assists in establishing and monitoring quality assurance programs. 

Shifts: Monday thru Friday - 8 Hour Shifts, On-Call Rotation Requirements, Day & Night.

Responsibilities:  

• Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility 

• Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives 

• Interviews, selects, hires, evaluates, Patient Access Representatives 

• Orients, trains, develops, and supervises all day shift housekeeping staff 

• Schedules major project work, assuring that adequate staff and supplies are available 

• Conducts staff quality audits, coaching 

• Assists Department Manager with budgets 

• Reports monthly goals and accomplishments  

3 years' experience with hospital or physician revenue cycle experience with patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service and experience in team leadership roles may be substituted in lieu of associate degree. Your priority will be customer service and engagement in the way you interact with patients, visitors, and associates daily to ensure Saint Luke’s is “The Best Place to Get Care, The Best Place to Give Care.” 

Why Saint Luke’s? 

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees: 

• Medical health plans 

• Tuition reimbursement 

• Leave of Absence, PTO, Extended Sick Leave, and various Welfare plans 

• Retirement contributions 

• Employee Assistance Program