About Dune

Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance. We’re a team of ~50 employees,  working together across Europe and eastern US timezones 🌍️. We believe in our mission, and in building a powerful, open product that allows individuals and communities to do deep research into important ecosystems like Bitcoin, Ethereum, Solana, and many more. 

We’re backed by some of the world's best investors. In February 2022, we announced our Series B funding round led by Coatue and Union Square Ventures, an important milestone that allowed us to double down on our mission. We’re using the funds to educate, reward and empower a new generation of onchain analysts aka Wizards 🧙‍♀️

If you want to have one of the highest impact jobs on the planet, come join our wonderful team of Galaxy brains.

Learn more about us:

The Dune Manifesto

Dune's Vision

Values and working at Dune

Meet the team

Role Overview

We are seeking a Customer Success Lead to own our enterprise accounts, managing the post-sales journey with a focus on driving revenue through retention and upsell, delivering value for customers and fueling Dune’s growth.

As a player-coach, the Customer Success Lead will directly manage our largest enterprise accounts, while leading a small team dedicated to technical support and activation. Reporting to the VPHead of GTM, this role blends strategic leadership with hands-on execution to elevate Customer Success in a high-growth environment.

This is a remote role for candidates based in the US East Coast (EST) or Europe West (GMT or CEST). Applications from other time zones or locations will not be considered.

Key Responsibilities

• Own the customer lifecycle from smooth onboarding, activation, expansion, retention, and upsell across various customer segments.

• Build and nurture relationships with enterprise accounts, acting as the primary point of contact.

• Collaborate with sales and product teams to identify and execute upsell and cross-sell opportunities.

• Establish and refine scalable processes and a customer success playbook.

• Provide actionable feedback to internal teams to improve product offerings and the overall customer experience.

Minimum Requirements

• 75+ years of experience in customer success, account management, or similar customer-facing roles, with at least 2 years as a first-line manager.

• Proven track record of managing enterprise accounts and achieving results in retention, expansion, and upsell.

• Experience in early-stage startups, ideally in blockchain, Web3, or SaaS.

• Familiarity with blockchain data, Web3 developer tools, or crypto-related APIs.

• Based in the US East Coast (EST) or Europe West (GMT or CEST).

Perks and Benefits

• A competitive salary and equity package 🚀. Both salary and equity is top 25% of companies in the space

• Our employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window

• 🏖 5 weeks PTO + local public holidays (that can be swapped to suit you)

• 🧑‍💻 A fully remote-first approach within a distributed team with flexible working hours; you structure your own day 

• Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings!

• Good health is important, so we offer private medical insurance, dental & vision as standard 🩺

• We believe in paid parental leave 👶 to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary caregivers and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) schedule

• Quarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany 🇮🇹 Berlin 🇩🇪 Austria 🇦🇹and Athens 🇬🇷).

• On top of this 👆each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days.

• An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk.

• Work with some of the best people you’ll ever get to meet!

• And of course, you get some awesome Dune swag! ✌️😎

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We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.