Kings Team Store Associate

Posted:
11/26/2024, 7:38:22 AM

Location(s):
California, United States ⋅ Sacramento, California, United States

Experience Level(s):
Junior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Job Summary:

Join our team as a dedicated and enthusiastic Retail Store Associate. Your primary role will be to provide exceptional customer service, manage inventory, and contribute to the overall success of our store.

Key Responsibilities:

Team Store Merchandise:

  • Deliver exceptional customer service by addressing inquiries and requests.
  • Efficiently and accurately process sales transactions using our POS system.
  • Manage inventory by receiving and restocking merchandise.
  • Maintain a clean, organized, and visually appealing store environment.
  • Assist with visual merchandising to ensure up-to-date and attractive displays.
  • Proactively identify and report security concerns to the Team Store Manager.
  • Collaborate with team members to meet sales targets and store goals.
  • Stay informed about Sacramento Kings merchandise, promotions, and events.

Concert Merchandise:

  • Prior to events, take inventory and prepare the stand display.
  • Provide excellent customer service to enhance fan experience.
  • Accurately handle cash and credit card transactions using the POS system.
  • After events, conduct final merchandise count for returns.

Warehouse Receiving, Distribution, and Order Fulfillment:

  • Unload new product shipments.
  • Count and prepare new items for the sales floor.
  • Stock shelves and arrange merchandise displays.
  • Process online orders and in-store pick-up orders.

Heat Press Operation:

  • Perform heat press machine setup and daily maintenance.
  • Customize jerseys as needed.
  • Track inventory of customized items.

Requirements:

  • High school diploma or equivalent.
  • 1-2 years of retail sales experience, preferably in sports or apparel.
  • Strong customer service skills and effective communication.
  • Flexibility to work weekends and holidays, with variable hours.
  • Ability to stand for extended periods and lift up to 30 pounds.
  • A passion for the NBA and its merchandise is a plus.

Required Availability/Work Schedule: 

Daytime Retail Support:

  • 28 hours per week. 7 hours a day x 4 days per week
  • Available 7 days a week, between the hours of 9am – 7:30pm

Game Day/Event Staff:

  • Hours vary based on the game/event schedule
  • For games, staff should be available to report to work by 4:45pm (for games starting at 7pm), and 2.5 hours prior to doors for all other game times.
  • For events, hours will vary based on the needs of the event.