Advance your career with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What you will do

The Strategic Account Program Manager (SA PGM) is a vital part of our Johnson Controls Americas business. Remote position with preferred location of Bentonville AR area

The SA PGM will partner with a Commercial Strategic Account Manager in supporting and growing a specific, large key Strategic Account nationally for Johnson Controls.   This role will focus initially on our Security Business and seek ways to expand business into HVAC and Fire. The SA PGM owns the programmatic systems and service delivery performance across multiple product lines and customer segments.  Accountabilities include monitoring and positively impacting end to end account health workflow from Pre Sales to Cash Flow; inclusive of the entire customer Value Stream Map.

We are seeking a professional, goal-oriented, self-reliant, and self-motivated candidate, preferably with Building Systems Installation/Service industry experience and program management experience/certification. Candidate will have strong team leading, communication and analytic skills required to lead a Strategic Account support team as part of our matrix organization.

This position will be responsible for the program management of a multimillion-dollar Strategic Account. Works with account manager, customer, internal operation teams and other cross functional teams to provide pre-sales and post-sales support activities for the assigned account. Responsible for the development, management, and continuous improvement of assigned account programs. Maintains positive relationships internally and externally to execute the role. Operates with the highest level of ethics. Promotes Safety culture by ensuring Johnson Controls staff and subcontractors adhere to all safety standards. Responsible for following consistent and repeatable processes and procedures. Maintains an effective balance between customer satisfaction and account financial viability.

How you will do it

• Acts as the primary account support leader for execution teams on assigned accounts.

• Develops account programs and executes in line with account strategy and customer standards.

• Manages account / program reporting systems to proactively address potential problems. Effectively communicates account performance, concerns, and financial status to management as required during internal Monthly Operating Reviews, internal STAR Reviews and client facing Quarterly Business Reviews.

• Manages risks and establishes project/service recovery plans when required. Resolves disputes with minimal need for escalation.

• Develops and maintains viable long-term relationships with customers, consultants, internal operations and support teams and other relevant stakeholders.

• Coordinates with the account support teams including Project Managers, Installation Coordinators, & Service Coordinators for allocation of resources needed to meet account objectives. Ensures any engineering and commissioning performed by the field team is in accordance with established standards. Facilitates escalation.

• Works with the Account Manager to review, develop, plan, and implement the sales strategy for customers.

• Collaborates with the sales teams to drive and deliver special projects, campaigns, and initiatives.

• Measures, monitors and oversees all program activities, operational support, and delivery to the customer by collaborating with the operational support teams and Center of Excellence resources.

• Creates and manages reporting process for all operational performance.

• Ensures contractual and corporate compliance for the account.

• Provides leadership to train and direct multi-disciplined technical, sales, operational and administrative support personnel to ensure standardized deployment client program.

• Coaches and mentors Johnson Controls project team members on effective project management practices and techniques.

• Serves as a customer interface to effectively communicate and ensure customer satisfaction. 

• Leads cross functional teams in a continuous improvement environment with quality tools, behaviors, and practices.

• Tracks and leverages leading and lagging key performance indicators (KPIs) to ensure customer service level agreements (SLAs) are met for both Installation and Service Delivery.

• Drives team efforts to ensure profitable growth and achievement of secured volume, revenue, cash flow plan.

• Performs other duties as assigned and travels as needed to client corporate and retail facilities.

What we look for

• Bachelor’s degree in Construction Management, Business Administration or equivalent.

• Minimum Three (3) to Five (5) years of direct experience overseeing and delivering programs for high profile clients.

• Operational Excellence, Lean Six Sigma certification.

• Must possess strong skills in presentations, reporting, and effective writing; risk management/decision making skills; and strong critical thinking skills.

• High level of attention to detail and ability to establish and follow closed loop processes; and hold others accountable to the closed loop process.

• Skills and experience with Program Management and Project Management software and systems.

• Strong, tactful leadership skills are a must for this role and the ability to be open to constructive feedback in a team environment.

• Ability to partner with cross functional teams in a matrix organization to achieve results.

• Ability to travel as needed.

Preferred

• Building Systems industry experience (Security Business specific) with Program Management discipline preferred.

• PMI, PMP or other equivalent certifications desired. 

HIRING SALARY RANGE: $89,000-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.