Associate Director, Student Support Services

Posted:
10/14/2024, 9:31:18 AM

Location(s):
St. Catharines, Ontario, Canada ⋅ Ontario, Canada

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support

It’s a great time to join Marymount University!  We are looking for faculty and staff who are passionate about providing excellent service to ensure a high quality student experience and collaborative working environment.

Title                                         Associate Director, Student Support Services

Direct Supervisor               Director

Status                                     Full-Time, Exempt                    Grade  12          

Division                                  Academic Affairs                      Department     CTL

No. Direct Reports            0                                                      Target Weekly Hours     40

Location                                 2807 N Glebe (Main Campus)

Benefits Eligibility             Yes

JOB SUMMARY

The Associate Director of Student Support Services assists the Assistant Vice Provost in overseeing and coordinating support services for various departments, including Student Accessibility Services, Study Abroad, Diversity & Inclusion, and International Student Scholar Services. The Associate Director will serve as an alternate DSO, support Dream.US Scholars, and enhance services for multicultural students.

MAJOR DUTIES AND RESPONSIBILITIES

Managing a caseload of SAS-referred students with various learning challenges due to documented disabilities

  • Assist the Assistant Vice Provost in the strategic planning and management of Student Support Services departments.

  • Act as an alternate Designated School Official (DSO) and ensure compliance with federal immigration regulations for international students.

  • Provide support and advocacy for Dream.US Scholars and other multicultural student groups.

  • Develop and implement programs and services that support the academic and personal success of diverse student populations.

  • Collaborate with department heads to enhance services and ensure alignment with institutional goals.

  • Manage special projects and initiatives aimed at improving student support services.

  • Assist in the development of staff training and professional development programs to foster a culture of inclusivity and diversity.

 OTHER DUTIES AND ASSIGNMENTS

  • Implementing approved supplemental activities and programs to assist with learning, social, and employment challenges that target areas outside of the classroom (i.e. WRP program recruiting, disability awareness tables); performing other duties as assigned by the SAS Director and CTL Executive Director.
  • Performs other duties as assigned.

JOB REQUIREMENTS

  • Master’s degree in higher education administration, student affairs, counseling, or a related field. 

  • At least five years of experience in student support services, diversity and inclusion, or a related area. 

  • Experience working with international students and knowledge of federal immigration regulations. 

  • Strong leadership, organizational, and interpersonal skills. 

  • Demonstrated commitment to diversity, equity, and inclusion.

SPECIAL WORKING CONDITIONS

  • None

EMPLOYEE ACKNOWLEDGMENT

I have received this job description and I understand my job duties and responsibilities.  I am able to perform the essential functions as outlined.  If I have any question about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor.

I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.  I have discussed any questions about this job description prior to signing this form.

_________________________________________________________                    __________________

Employee Signature                                                                                                                        Date

Employee Name: __________________________________________

Marymount University is an equal opportunity employer. Marymount University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and regulations in any of its programs or its activities, including employment and admission.  The university also expressly prohibits any form of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual exploitation and stalking in any of its programs or activities, including employment and admission.  For more information, please visit:  https://marymount.edu/student-life/health-wellness/title-ix-2/