Field Officer - Enrollment

Posted:
11/12/2024, 3:28:27 AM

Location(s):
Montserrado, Liberia ⋅ Monrovia, Montserrado, Liberia ⋅ Sinoe, Liberia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Software Engineering

Workplace Type:
Remote

About GiveDirectly

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $1B since launching in 2011, delivered cash to more than 1.5 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. Team members bring experiences from the private sector, NGOs and government. From software engineers to seasoned humanitarian workers, former management consultants to public servants, researchers to field operations -- it’s an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making, and strive to build an ambitious, fast moving and high performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.

We work hard to create an environment in which all our team members can thrive, succeed and grow. We actively seek to recruit individuals from the communities we serve, and are constantly working to foster a workplace that supports diversity, and is truly inclusive in reality, not just intent. We support flexibility, take care of each other, have fun, and create professional growth opportunities.

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

 

About the Role

GiveDirectly is implementing a Urban Flex Project Project in Montserrado County. We are seeking Field Officers - Enrollment who are dependable and self-driven to ensure the successful completion of our Enrollment data collection process. The Field Officers - Enrollment will play a critical day-to-day role in delivering Give Directly gold- standard cash transfer product to donors and recipients.

The Field Officer - Enrollment will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly's needs on any given day. In short, the Field Officers - Enrollment will be responsible for executing the recipient surveys and associated processes that facilitate Give Directly's unique cash transfer model, from enrollment of recipients to sending actual transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

As a Field Officer - Enrollment , you will be responsible for conducting interviews and collecting information from households and individuals within a project location. Our ideal candidate is a good communicator with excellent interpersonal skills, has good attention to detail, and is able to work independently. This position is for a short-term duration up to December 2024 and twenty (20) Field data collection Officers are needed. The field officers will attend various training sessions, administer surveys, collect, and upload data using digital data collection tools. This position will be based in WestPoint-Monrovia, Liberia. 

Key Responsibilities

  •  Meet with the community leaders and guides to understand community boundaries 
  • Coordinate with team members, visit every household in the town or community 
  • Complete follow up surveys with accurate data 
  • Explain GiveDirectly's program to eligible households 
  • Identify and eliminate ineligible households
  • Explain safety and readiness information to recipients 
  • Ensure someone in the household is ready to operate the phone to access transfers
  • Collect data that will be used to improve the program, and uncover any recipient problems
  • Raise/escalate any sensitive cases that may cause harm to a recipient's transfer, life/family safety for action to be taken
  • Propose any new ideas to the Follow up Associate Field Manager based on the recipient feedback
  • Capture the interaction between enrollment officers and the recipients accurately without omission and distortion.
  • The Field Officer - Follow Up will participate in these activities to varying degrees depending on the organization's needs and perform any other duties assigned by your manager 

 

Qualifications and Skills

  • Minimum of High School Diploma with not less than 3 years Data collection experience or Bachelor Degree in Social Sciences, Economics, Mass Communication, sociology and related field of studies
  • Previous working experience in the field with a preference for vulnerable communities 
  • Good time management skills
  • Physical fitness and the ability to cope with difficult weather conditions or terrain
  • Excellent communication skills and the ability to represent the organization effectively to external parties
  • Good computer and mobile device data entry and assessment ability or experience
  • Critical thinking ability and good judgment in resolving operational glitches at the level of the field in the absence of a direct line manager. 
  • Strong interest in the mission of GiveDirectly and commitment to advancing GD’s unique values
  • Ability to exercise patience and good judgment in resolving recipient problems. 
  • Ability to handle complaints in a polite; empathetic and professional manner
  • Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
  • Positive attitude and enthusiasm when faced with routine work 
  • Ability to multitask
  • High levels of integrity and confidentiality of recipient information.

Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.

 

Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

GiveDirectly is an Equal Opportunity Employer that values the strength diversity brings to the workplace. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

US applicants only:  We invite you to "Know Your Rights" as an applicant.

 

Commitment to Safeguarding

As a global organization serving some of the world’s most vulnerable communities, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any sexual exploitation, abuse, and harassment issues relating to potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.

These efforts help us continue to build and maintain trust with the communities we serve, and prevent harm to our recipients.

 

Interview Venue and Accessibility

We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview! 

We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to [email protected]. Please include the word "Accessibility" in the email title.

 

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!

GiveDirectly

Website: https://givedirectly.org/

Headquarter Location: New York, New York, United States

Employee Count: 101-250

Year Founded: 2008

IPO Status: Private

Last Funding Type: Grant

Industries: Charity ⋅ Financial Services ⋅ Mobile Payments ⋅ Non Profit ⋅ Payments ⋅ Service Industry