We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

Multiverse is at an exciting juncture, one that requires a transformation of both scale going from 10,000 to 100,000 learners and technology; recognising the potential of our expanded product, platform, and AI offerings. Success in the short to mid-term will be defined by how well we execute against our central strategy, how capable we are to continuously improve core operating metrics and processes, and how supported our 300+ coaches are to have a daily, positive impact on our apprentices and learners.

About the role

We are seeking an experienced and highly skilled Senior Technical Specialist to join our IT Operations team. The successful candidate will play a critical role in ensuring the smooth operation, security, and efficiency of our IT infrastructure. This position is ideal for someone with deep technical expertise, excellent people and problem-solving skills, and a passion for maintaining and improving complex IT environments.

What you’ll do

Reporting to: Head of IT Operations

• Infrastructure Management: Oversee the maintenance, configuration, and reliable operation of computer infrastructure, SaaS systems, and virtualization environments.

• Problem Resolution: Act as the primary technical escalation point for complex incidents and problems, ensuring timely and effective resolution.

• System Monitoring: Implement and maintain monitoring tools to continuously assess the performance, health, and security of IT systems.

• Security Management: Ensure systems are secure, conducting regular security audits in compliance with ISO27001 and SOC2 frameworks, vulnerability assessments, and implementing best practices eg DRP.

• Backup and Recovery: Manage data backup and recovery strategies to ensure data integrity and availability in case of system failures.

• Automation: Design and implement automation scripts and tools to streamline routine tasks and improve efficiency, breaking down barriers between systems to unlock further efficiencies.

• Documentation: Develop and maintain comprehensive documentation for system configurations, processes, and procedures.

• Project Participation: Collaborate with cross-functional teams on IT projects, contributing technical expertise and ensuring project success.

• Mentorship: Provide guidance and mentorship to junior technical staff, fostering a culture of learning and continuous improvement.

About you: 

• Educational Background: Proven experience in a technical role either working within an MSP or in-house IT support.

• Technical Expertise: Extensive experience with Windows and Mac operating systems, SaaS administration, and familiarity with SaaS transition including cloud platforms (e.g., Azure, GCP).

• Experience: 3+ years of experience in IT operations, with a proven track record of managing and supporting complex, SaaS-heavy IT environments.

• Problem-Solving: Strong analytical skills with the ability to diagnose and resolve advanced technical issues across a variety of operating systems

• Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.

• Team Collaboration: Demonstrated ability to work effectively within a team using your knowledge to not only complete the task but teach those around you at the same time.

• Crisis Management: Experience in handling high-pressure situations and managing critical incidents e.g. system outages, and disaster recovery tabletop exercises. 

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support

• Hybrid & remote work offering - with 3 weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.