Primary City/State:

Mesa, Arizona

Department Name:

Medical Educ Admin-Hosp

Work Shift:

Day

Job Category:

Administrative Services

Find your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you.

As an Associate Manager Residency Administrator you will be accountable for the activities required for accreditation, recruitment, and effective operation of the Internal Medicine Residency Program.

This dual position provides front-line leadership to team members while organizing, supervising, and coordinating Graduate Medical Education (GME) program(s). Works both independently and collaboratively with GME to support the development, implementation, maintenance, monitoring, and continuous improvement of the assigned GME programs. Uses specialized GME knowledge, judgment, and skills necessary to guide program coordinators to organize and document all medical education activities for assigned programs.

Location: Banner Desert Medical Center - 1400 S Dobson Rd, Mesa, AZ 85202

Shift/Schedule: Monday – Friday 8:00-5:00 pm (some evenings and weekends may be required)

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position supervises and oversees the operations of medical education within a specific department. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education program. This dual position provides front-line leadership to team members while organizing, supervising, and coordinating Graduate Medical Education (GME) program(s). Works both independently and collaboratively with GME to support the development, implementation, maintenance, monitoring, and continuous improvement of the assigned GME programs. Uses specialized GME knowledge, judgment, and skills necessary to guide program coordinators to organize and document all medical education activities for assigned programs. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education programs.

CORE FUNCTIONS

1. Manages the operations of the residency and/or fellowship program including, but not limited to compliance with ACGME, program requirements, and institutional requirements. Establishes and maintains databases of information for accreditation reporting, surveys, licensure, credentialing, audits, and other reporting.

2. Supervises the day to day activity of team members who provide administrative support to GME programs ensuring a high level of productivity. Continuously monitors the functioning of GME processes and recommends changes to operational procedures as necessary. Brings to leaderships attention any potential problems, serious issues, or situations that have not been resolved in a timely manner. Establishes and promotes teamwork and collaboration between individuals, departments, and the entire organization.

3. Interviews, selects, and hires qualified department team members. Provides formal training, orientation and on-the-job training. Ensures the ongoing competency of team members through coaching and the evaluation of team member performance in a fair and consistent manner.

4. Accountable for the daily operational performance of the department. Makes decisions – guided by policies, procedures and accreditation requirements. Improves efficiency and accomplishes operational objectives. Serves as a role model and resource person for providing exceptional customer service. Works within budgetary/financial objectives set by finance and monitors monthly financial reports for variances and adheres to the annual budget.

5. Builds and supports effective relationships with internal and external stakeholders and organizations. Coordinates activities, reviews work, exchanges information, and/or resolves problems related to graduate medical education. Lead and participates in institution wide improvement activities through sharing lessons learned and best practices to facilitates continuous improvements.

6. Coordinates recruitment and interview events and logistics. Ensure all annual credentialing and other hospital and Department requirements are met for each trainee within the assigned program.

7. Collaborate with the Program Director, APD, and/or Program Chief(s) to design and implement yearly rotation and vacation schedules for house staff. Work performed is reportable to the Graduate Medical Education Leaderships. Serves on at least one GME subcommittee annually.

8. Maintains accurate records on all current and former house staff necessary to verify successful completion of residency program using the Residency Management Software Prepares all cyclical reports for residents, staff and attending physicians. Maintains discretion relative to confidential and sensitive residency/fellowship issues.

9. Internal contacts include physicians, administration, and employees. External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.

MINIMUM QUALIFICATIONS

Must possess knowledge of medical education coordination as normally obtained through the completion of a bachelor’s degree in business, human relations or related field.

Must have C-TAGME or acquire the certification within one year. Must possess or obtain active Notary Public commission within 90 days of hire.

Must possess an understanding of graduate medical education as normally demonstrated with five years of experience in graduate medical education. Requires prior supervisory experience, strong research and organizational abilities. Requires excellent interpersonal skills. Must have the ability to guide and lead others. Requires demonstrated negotiation and persuasion skills.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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