• The Head of Hosting will lead the strategy, management, and continuous improvement of our hosting services (On-Prem, 3rd Party Data Centres, Azure, AWS, Google).  This individual will be responsible for ensuring a robust, secure, and high-performing hosting environment that supports the organization’s growth and service levels. They will manage a team of hosting engineers and 3rd party providers, collaborating with cross-functional teams to ensure infrastructure aligns with business objectives and security policies.
• Leadership & Strategy:
  • Develop and implement the hosting strategy in line with the company’s technical and business goals.
  • Drive innovation and implement the best practices for server management, cloud hosting, 3rd party data centres and on-premises data centres.
  • Lead, mentor, and manage the hosting team, ensuring high levels of performance and development.
• Hosting Infrastructure Management:
  • Oversee the design, deployment, and maintenance of hosting environments (on-premises, 3rd party, cloud, or hybrid).
  • Ensure scalability, redundancy, and performance of hosting solutions to meet company and client needs.
  • Manage disaster recovery planning, data backups, and ensure high availability of hosting services.
• Security & Compliance:
  • Ensure all hosting services comply with industry standards, GPC security policies, and regulatory requirements (e.g., GDPR, SOC2).
  • Regularly assess security vulnerabilities reports and implement necessary measures to protect data and systems.
  • Implement GPC security policies related to hosting.
• Vendor & Contract Management:
  • Oversee relationships with third-party hosting providers, vendors, and partners.
  • Negotiate contracts and service level agreements (SLAs) with hosting vendors.
  • Manage costs and ensure the hosting budget is optimized for performance and value.
• Monitoring & Performance Optimization:
  • Establish monitoring to ensure system health, performance, and uptime.
  • Use analytics and performance data to identify areas for improvement in hosting services.
  • Ensure swift resolution of issues related to hosting, escalating where necessary.
• Collaboration & Communication:
  • Work closely with development, operations, and GPC security teams to ensure seamless integration of services.
  • Act as a point of escalation for critical hosting issues and communicate with key stakeholders.
  • Prepare regular reports on hosting performance, system uptime, and any incidents.
• Continuous Improvement:
  • Stay up to date with the latest trends in hosting technologies and suggest improvements to current systems.
  • Drive automation initiatives and reduce manual intervention in hosting management processes.
• Patching KPI’s (Device Compliance – Target > 9x% and Patch Compliance - Target > 9x%)
• CIS Benchmark Compliance
• Project progress / completions
• Budget vs Actuals
• ServiceNow Ticket Resolution to SLA’s

• All staff will be expected to:

• Contribute to the professional development review process
• Review their environment, working methods and interaction and provide feedback on any issues that arise
• Project a positive professional attitude to clients and suppliers
• Patching KPI’s (Device Compliance – Target > 9x% and Patch Compliance - Target > 9x%)
• CIS Benchmark Compliance
• Project progress / completions
• Budget vs Actuals
• ServiceNow Ticket Resolution to SLA’s
• All staff will be expected to:
• Contribute to the professional development review process
• Review their environment, working methods and interaction and provide feedback on any issues that arise
• Project a positive professional attitude to clients and suppliers

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AAG conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic