3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

• Job Responsibilities:
  1. Assist in ensuring standardized implementation of the headquarters’ individual insurance channel training systems and related policies within the assigned branch, and support branch offices in achieving their training performance targets.  
  2. Organize and deliver various sales advancement courses, mid-to-senior-level management training programs, and honor trainer development courses at the branch level.  
  3. Develop and nurture both internal and external trainer teams.  
  4. Conduct on-site inspections of agent training activities and training records within supervised agencies to ensure compliance with training regulations.  
  5. Collaborate with departments at both headquarters and branch levels to support and complete various projects and assignments.  
  6. Perform other duties as assigned by supervisors.

  Code of Conduct:

  1. Comply with all rules and regulations issued by regulatory authorities.  
  2. Adhere to all company policies and procedures.  
  3. Follow business operation processes established by the company or relevant departments.  
  4. Maintain conduct aligned with national laws, the company’s Code of Professional Ethics and Business Conduct, and compliance requirements set by the Compliance Department.  
  5. Demonstrate integrity and honesty; do not submit false financial documents or information to the company.  
  6. Exhibit strong awareness of risk control and compliance.

Required Qualifications:

• [Years of experience]

• [Quantified years of experience with tools/software/etc.]

• [Education if required]

• [Licenses if required]

Preferred Qualifications:

• Employment Requirements:

  1. Bachelor’s degree or higher.  
  2. Minimum of 3 years of experience in the insurance industry, including at least 2 years in training management.  
  3. Strong presentation/delivery skills and course development capabilities.  
  4. Excellent interpersonal and teamwork skills.  
  5. Keen awareness of risk control and compliance.

  Core Competencies (listed in order of importance):

  1. Customer service orientation  
  2. Attention to organization and quality  
  3. Action-oriented mindset  
  4. Commitment to growth and learning  
  5. Sensitivity to interpersonal dynamics

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid