<gh-intro>
<text>

We are looking for an experienced Key Account Manager to join the Bolt Food Team in Kyiv, Ukraine.

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<gh-about-us>
<title>About us</title>

<text>

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

Everyone's welcome at Bolt, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

 

We’re on a mission to make cities for people, not cars, and we need you to make it happen!

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<gh-role-detail>

<title>About the role</title>

<text>

As Key Account Manager, you will build and sustain robust relationships with our most crucial merchants, ensuring exceptional operational performance and growth.

 

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<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<bulletpoints>

• <point>Account Management: Manage and expand relationships with existing key accounts, proactively identifying new business opportunities while ensuring key accounts meet strong operational KPIs. Own the partner’s P&L and be responsible for its profitability and growth. </point>
• <point>Campaign Performance: Ensure all campaign processes are in place and proactively work to improve overall monthly performance. </point>
• <point>Account Planning: Develop account plans to increase volumes and improve key accounts profitability.</point>
• <point>Client Support: Respond to client queries, manage emails and calls, and resolve their challenges. </point>
• <point>Reporting: Prepare and present monthly reports to all key accounts, providing consultancy about what can be improved and implemented for further growth. </point>
• <point>Quality Standards: Collaborate with Merchant Operations and Sales Managers to ensure every account meets our quality standards. </point>
• <point>Contract Negotiation: Renegotiate contract terms, including commission rates and campaign plans, with key accounts regularly. </point>
• <point>Cross-functional Collaboration: Work with various departments (Operations, Sales, Customer Service, Marketing) to drive key accounts growth.<point>
• <point>Marketing Activities: Negotiate and implement activities through marketing with the partners ( banners, communications, etc.) <point>

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<gh-requirements>

<title>About you:</title>

<bulletpoints>

• <point>Minimum 3 years in account management, business consultancy, business development, or similar roles with a focus on the restaurant industry. </point>
• <point>Ability to interpret and present data to generate insights and support decision-making.</point>
• <point>Proven track record of achieving critical metrics and revenue targets.</point>
• <point>Strong capability in leading & prioritizing tasks and projects, managing resources, and time efficiently. Highly organized. </point>
• <point>Be an owner and proactively find solutions to business problems.</point>
• <point>Ability to develop and maintain long-term professional relationships with key accounts, using excellent listening and interpersonal communication skills.</point>
• <point>Experience in a highly competitive and fast-paced environment is a strong plus.</point>
• <point>Be open to working in a dynamic environment and adapt easily to changes.</point>
• <point>Excellent communication & written skills in Ukrainian and communicative English.</point>

</bulletpoints>
<text>

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
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GENERAL

<gh-perks>

<title>Why you’ll love it here:</title>

<bulletpoints>

• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 500+ cities across 45 countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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