Order Management Specialist

As an Order Management Specialist, you are responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, by coordinating items delivery base on order book status for Hospital Patient Monitoring business unit.

Your role:

• Ensure the quality and health of the order book by continuously monitoring planned items (products, delivery dates, and required documentation), identifying orders at risk or poorly scheduled, and producing regular reports with recommended corrective actions to minimize delivery delays and improve overall planning accuracy.

• Swiftly resolves root causes of non-touchless and one-time-right flows to ensure fulfillment and enhance overall efficiency.

• Regularly monitors order receipts and status, providing transparent, up-to-date sales activity information to support informed decision-making.

• Engages with internal departments to resolve issues, maintain clean sales order records, and foster effective collaboration, while proactively communicating to prevent escalations and ensure timely issue resolution.

 You're the right fit if:

• You posses a High School Diploma, Vocational Education or bachelor's degree in business administration, Supply Chain, Logistics or equivalent.

• You have 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understanding of supply chain or equivalent areas.

• You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite. Capable of communicating effectively using the English language. You are a customer-focused professional with critical thinking, strong communication skills, and innovative problem-solving skills.

• May be required to work overtime and/or during Panamanian holidays, based on business &/or departmental needs.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in-office role.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.