The Operations Support Analyst role is an entry level role on the Colleague and Client Services Operations team that supports the following global functions at Citi: Global Event Marketing, Global Hospitality Services, Center for Culture and Citi Alumni Network. The role responsible for recording, tracking, reconciling and executing all departmental payments and ensures accuracy of payments and strict compliance with all department and regulatory processes and procedures. This position pays strict attention to details and accuracy of logistics and payments in a fast paced tight deadline oriented environment.

Responsibilities:

• Processing invoices for payment and setting up purchase orders, including managing purchase order credit cards, wire transfers and check issuance.
• Reconcile invoice payments and follow up on purchase orders.
• Identify and track down payment discrepancies and see dispute resolution thru to successful completion.
• Become familiar with and adept at using internal P2P, GCMS and ARS payment systems.
• Develop strong knowledge of and familiarity with multiple cost center and cost codes.
• Preparing and reviewing event close-out and audit files (compile required event documentation).
• Liaison with department staff, business partners, payments processing teams, event vendors, and internal suppliers.
• Prepare and process payments and departmental documentation.
• Become familiar with corporate and departmental policies and procedures: CEMP, CSS, Accounts Payable, etc.
• Become familiar with internal data and event management software.
• Generate and distribute regular (monthly and weekly) tracking and financial management reports
• Understand and act on compliance requirements.
• Prepare and execute payment allocations, journal entries and payment reclassifications.
• Data entry and database maintenance (Excel and third party platforms).
• Participate in ad hoc and special projects on an 'as needed' basis

Qualifications:

• Ability to work virtually and with a global team in multiple time zones with a strong global cultural awareness
• 2+ years operational support experience in event management or hospitality industry
• Excellent MS Excel skills required including formulas and macros.
• Impeccable attention to detail and accuracy (reviews and checks all work before distributing)
• Ability to effectively manage multiple priorities simultaneously in a fast-paced environment
• Good communications skills and aptitude for dispute resolution.
• Experience working with compliance, finance and operations tools and systems in a corporate environment.
• Excellent communications/customer service skills required
• Strong client focus and ability to step outside regular job functions and comfort zone to assist the global team
• Must be able to work to strict deadlines and in a high pressure environment
• Bachelor Degree in Event Management, Hospitality, Business or equivalent work experience
• Flexibility in work hours a must; some travel may be required including weekends and some holidays

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$55,341.00 - $68,270.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Aug 30, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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