Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
Position Overview
Create compelling video content that drives brand awareness and engagement for a fast-growing 260-person enterprise startup. This role combines creative storytelling, technical expertise, and marketing sensibility to produce high-quality video content across all marketing channels.
Key Responsibilities
- Conceptualize, shoot, and edit marketing videos including product demos, customer testimonials, brand stories, and social media content
- Own end-to-end video production process from pre-production planning to final delivery
- Create engaging content optimized for different platforms (LinkedIn, YouTube, Twitter, website)
- Develop storyboards and scripts in collaboration with marketing team
- Manage video project timelines and prioritize multiple productions
- Maintain company's video asset library and organize footage
- Direct and film interviews with executives, customers, and team members
- Create motion graphics and animations for product features and data visualization
- Ensure consistent brand voice and visual style across all video content
Technical Skills
- Expert proficiency with professional video equipment (cameras, lenses, lighting, audio)
- Advanced video editing skills using Adobe Premiere Pro and After Effects
- Experience with audio recording and mixing
- Proficiency with motion graphics and animation
- Knowledge of color grading and color correction
- Understanding of video compression and delivery formats
- Experience with live streaming and virtual event production
- Familiarity with green screen and compositing techniques
Creative Skills
- Strong visual storytelling ability
- Excellence in composition and lighting
- Creative approach to B2B/enterprise content
- Eye for detail in editing and post-production
- Ability to create compelling narratives from technical content
- Understanding of pacing and engagement techniques
- Experience with interview direction and talent coaching
Marketing Knowledge
- Understanding of content marketing principles
- Experience creating conversion-focused video content
- Knowledge of video SEO and platform optimization
- Familiarity with marketing analytics and metrics
- Understanding of B2B/enterprise marketing needs
- Experience with A/B testing video content
- Knowledge of social media video best practices
Required Experience
- 5+ years of video production experience
- 3+ years creating marketing or branded content
- Portfolio demonstrating range of video styles
- Experience working with enterprise/B2B brands
- Bachelor's degree in Film, Video Production, or related field
- Track record of meeting engagement metrics
Technical Requirements
Equipment Proficiency
- Professional cameras (Sony, Canon, or similar)
- Professional audio equipment
- Lighting systems
- DaVinci Resolve or similar color grading tools
- Adobe Creative Suite
- Motion graphics software
Software Knowledge
- Adobe Premiere Pro
- Adobe After Effects
- Adobe Audition
- Adobe Photoshop
- Video compression tools
- Project management software
Desired Qualities
- Self-motivated with strong project management skills
- Excellent communication and collaboration abilities
- Ability to translate marketing objectives into creative concepts
- Comfortable working independently and with teams
- Adaptable to feedback and changing priorities
- Strong attention to detail and quality standards
- Ability to work within brand guidelines while pushing creative boundaries
Performance Expectations
- Produce 3-4 high-quality videos per month
- Meet engagement and conversion targets
- Maintain consistent production schedule
- Quick turnaround on time-sensitive projects
- Regular reporting on video performance metrics
- Continuous improvement in production quality
Reporting Structure
- Reports to Content Marketing Manager or CMO
- Collaborates with Marketing, Product, and Sales teams
This is a full-time, permanent position that will significantly impact our brand presence and marketing effectiveness through compelling video content.