Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Job Title: Zendesk Developer 

Location: Chennai, India

About Logitech
Logitech is a global leader in consumer electronics, committed to crafting exceptional products and experiences that connect people in meaningful ways. By combining agility, creativity, and a global reach, we empower our teams to make a difference on a worldwide scale.

The Role

As a Zendesk Developer within the Post Purchase Experience B2C CX team, you will support and enhance Zendesk implementations across Logitech’s B2B and Retail business groups. You’ll work closely with the Customer Care, IT, and Digital Growth Solutions (DGS) teams, analyzing requirements, developing innovative solutions, and driving the continuous evolution of our customer support platforms—especially by leveraging AI-driven solutions.

Your Contribution

• Collaborate with cross-functional teams to analyze and review business, functional, and technical requirements.
• Design, develop, and maintain scalable web-based applications and Zendesk custom integrations using JavaScript (including Node.js, React.js, Vue.js, JQuery), CSS, and modern web technologies.
• Tackle UI/UX challenges by diagnosing and resolving CSS issues, ensuring an intuitive and customer-friendly interface.
• Leverage AI and prompt design methodologies to optimize operational productivity, such as workflow automations, intelligent routing, or GPT/LLM integrations.
• Serve as a technical owner for key Zendesk enhancements, integrations, and issue resolution (including Tier 1 support for critical system issues).
• Create and maintain RESTful API integrations with third-party platforms, following industry best practices for performance and security.
• Participate in project meetings, providing technical insight, progress updates, and guidance to peers, analysts, project managers, and stakeholders.
• Document code and solutions according to established standards and project requirements.
• Stay informed about the latest Zendesk platform advancements and AI technologies to drive innovation and recommend improvements.

Key Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related discipline.
• 6+ years of experience in IT, with at least 3-5 years developing custom applications and solutions on Zendesk platforms and related web technologies.
• Deep familiarity with Zendesk legacy and custom objects (v2), along with solid experience integrating and utilizing REST APIs.
• Advanced skills in HTML, JavaScript, JQuery, CSS, Node.js, React.js, Vue.js, AJAX, and object-oriented design concepts.
• Demonstrated record of leveraging AI solutions (workflow automation, chatbot frameworks, prompt engineering, etc.) to enhance operational efficiency.
• Strong analytical, organizational, and troubleshooting abilities.
• Excellent communication skills (both written and verbal), with the ability to clearly communicate technical concepts to varied audiences.
• Self-starter with the ability to work independently and proactively, prioritize effectively, and collaborate across time zones.
• Strong customer service and user-centric mindset.

Preferred Qualifications

• Experience with other CRM platforms (Salesforce, AEM, Freshdesk, etc.).
• Familiarity with DevOps practices and agile development methodologies.
• Understanding of data privacy and compliance, particularly within regulated environments.

Logitech is an equal opportunity employer—we believe diversity drives innovation and strives for an inclusive environment for all team members.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.