Package Dispatch Supervisor

Posted:
3/5/2026, 3:06:11 AM

Location(s):
Arkansas, United States ⋅ Jonesboro, Arkansas, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position is responsible for analyzing and planning a center’s daily package dispatch to ensure timely and efficient dispatch service performance. This person analyzes previous dispatch results to maximize service performance and to streamline routes. This role has primary responsibility for managing the center’s dispatch systems and processes. This person reviews data (e.g., stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results. The Package Dispatch Supervisor records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs. This position also develops, updates and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work. This position works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality. This role directly supervises Part-time Dispatch Supervisors. This person will be responsible for the daily preload activities

Responsibilities:

Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
Determines employee training needs to produce continuous development plans.
Provides feedback and support.
Conducts performance evaluations and resolve individual and group performance issues.
Supports a collaborative work environment through continuous communication and relationship building.
Responsible for oversees and supports Preload operations to ensure smooth execution, accuracy, and alignment with operational standards

Qualifications:

Bachelor's Degree or International equivalent - Preferred
Experience in Preload operation - Preferred
Leadership & Team Management Skills
Experience in Package Handling / Fast‑Paced Warehouse Operations
Strong Safety Awareness & Communication Skills

Job Grade: 20F

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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Package Dispatch Supervisor

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