Position Type: Full-time (hourly) 
Location: Detroit, Michigan 

ABOUT US

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

RESPONSIBILITIES

• Receive, inspect, diagnose and repair customer watches and clocks.
• Resolves all customer service inquiries within assigned market, which includes correspondence with customers, Shinola customer service, and retail management.
• Able to support business needs to accommodate holiday schedule, training, and customer needs.
• Maintain open communication through Salesforce, Teams and Outlook with leadership and supporting departments.
• Monthly maintenance of issued tools and machinery used for repair.

QUALIFICATIONS

• High school diploma, GED, or equivalent
• At least one year of watch making or repair experience
• Previous experience with Salesforce preferred. 
• Attention to detail.
• Highly organized.
• Clear and professional written and verbal communication.

At Shinola, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.   

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.