Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.

The Group’s operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan’s leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan’s largest securities firms.

The Operations Office provides timely, accurate and appropriate operational services to both internal and external customer of MUFG across various entities and locations.

‘EMEA Operations’ represents MUSE Operations, London and the regional Operations Office for EMEA (aka EOO)

MAIN PURPOSE OF THE ROLE 

A key role in the Operations Business Management team to ensure smooth running of Operations. Take lead in coordinating management information, general administration and process improvement initiatives.

The role requires strong organizational skills, a high attention to detail, and the ability to multitask in a fast-paced corporate environment. We strive for operational excellence and are looking for innovative individuals to help us streamline processes and improve overall efficiency.

KEY RESPONSIBILITIES

Operations Business Management

• Support the smooth running of EMEA Operations.
• Responsible for coordination across Operations ensuring key policy and procedure documents are kept updated, e.g. Operations Business Continuity, Internal Organisation Charts & Internal policy documents.
• Responsible for establishing Operations Balanced Scorecard (BSC) to ensure KPIs aligned to local, regional and global targets. BSC is effectively managed, monitoring results and developing plans in collaboration with stakeholders to deliver results.
• Develop presentation materials articulating key initiatives at a high level for various stakeholders including Town Halls and for Senior Executives.
• Take lead in projects supporting and representing EMEA Operations in wider programmes.
• Analyse current operational processes and identify areas for improvement.
• Implement process improvements to enhance productivity and reduce costs.
• Support in the cost control management of Operations , including expense reporting, tracking and challenging costs.
• Take lead in enhancing and rolling out Skills Matrix
• Maintain and promote Operations’ Intranet pages to ensure accurate and up to date information.

Management Information

• Coordination with key stakeholders in identifying relevant key performance and risk indicators (quantitative and qualitative) to produce high level management reports.
• Develop, design, and maintain effective PowerBI dashboards and reports.
• Analyse complex data sets to identify trends, patterns, and insights.
• Ensure data accuracy and integrity across all reporting solutions.

WORK EXPERIENCE

• Knowledge and experience within a regulated and organisationally complex environment preferred, ideally financial services.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

• A high performing individual with strong understanding and passion for improving culture.
• A team player with excellent interpersonal skills, able to collaborate well with individuals at all levels of the organisation, including appropriate engagement with senior stakeholders within EMEA, international locations and Tokyo.
• A proactive, motivated self-starter with a positive attitude, eager to and capable of learning new concepts quickly, able to work independently and prepared to get involved in all activities required to successfully deliver the role
• An agile individual with a calm approach, with the ability to work well in a pressurised and fast paced environment, to operate with urgency, to manage large workloads and appropriately prioritise and to deliver to tight deadlines
• A results driven individual with a strong sense of accountability and strong organisational skills, focussed on consistent high quality of all output, and excellent attention to detail and accuracy
• Individual with the ability to exercise discretion in the handling of sensitive matters 
• Minimum of 2-3 years of experience in data analysis, with a focus on PowerBI.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong communication skills for presenting data-driven insights to non-technical stakeholders.

PERSONAL REQUIREMENTS

• Strong communication (verbal and written), analytical and numerical skills
• Strong Outlook, PowerPoint and MS Word skills.
• Problem solving and decision making skills
• Adaptable and flexible to suit the needs of the role, including minimum three days in office
• Alignment to MUFG Values
  • Integrity & Responsibility
  • Professionalism & Teamwork
  • Challenge ourselves to grow
• Alignment to EMEA Cultural Principles
  • Client Centric
  • People Focused
  • Listen Up, Speak Up
  • Innovate & Simplify

Please note, MUFG operate a hybrid working model – 3 days office based (London)/2 days wfh.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.