Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelors degree in information technology, Engineering, or related field 3 years of experience required ITIL V3 or ITIL 4 Certification and other professional certifications a plus

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Infrastructure Service Management Good to Have Skills : No Technology Specialization Job Requirements : Key Responsibilities : Takes the ownership of the Critical Incident and ensures the analysis of its business impact and the coordination / driving of the resolution by synchronizing efforts and bringing together the relevant resolution teams Chairs the Critical Incident Management technical bridges meetings Acts as a liaison with team managers of all Technical Experts or support teams to ensure swift resolution of incidents within SLA targets Responsible for Communication to the Management for all Critical incidents Contributes to the activation of ad hoc communication plans for specific Critical Incidents After the Critical incident resolution, coordinates the Post Incident Review with teams Technical Experience : Able to work to agreed timescales and SLAs Good working knowledge of data analysis techniques Good working knowledge of standard reporting tools and techniques Good working knowledge of the ServiceNow ITSM tool Professional Attributes : Ability to communicate, both verbally and in writing Able to demonstrate an ability to work collaboratively with stakeholders and other IT teams including those in other time zones Educational Qualification: Bachelors degree in information technology, Engineering, or related field 3 years of experience required ITIL V3 or ITIL 4 Certification and other professional certifications a plus Additional Info :

Bachelors degree in information technology, Engineering, or related field 3 years of experience required ITIL V3 or ITIL 4 Certification and other professional certifications a plus

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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