Role Summary

The Delivery Operations Associate Manager is responsible for leading and ensuring the effective end‑to‑end execution of Order to Cash (OTC) processes, combining strong operational expertise, team leadership, and a client‑delivery focus.
This role involves managing small to mid‑sized teams, solving moderately complex problems, ensuring SLA compliance, and actively participating in continuous improvement and process transformation initiatives.

What will you do in this role?

You will be aligned with the Finance Operations vertical, contributing to financial outcomes through:

• End‑to‑end management of the Order to Cash process, including:
  • Order Management
  • Credit Management
  • Billing / Invoicing
  • Cash Application
  • Collections
  • Customer Master
• Analysis of operational data, reconciliations, and financial reporting.
• Optimization of working capital, providing real‑time visibility into revenue flow and cash flow.
• Ensuring compliance with SLAs and operational metrics agreed with the client.
• Identification and resolution of moderately complex operational issues.
• Driving process transformation, standardization, and continuous improvement initiatives.

Roles and Responsibilities

• Analyze and resolve moderately complex operational issues.
• Create new solutions by leveraging and adapting existing methods and procedures.
• Understand the strategic direction defined by senior management and translate it into clear team objectives.
• Communicate goals, deliverables, and changes effectively.
• Interact primarily with the direct supervisor, as well as with peers and management levels at the client and within Accenture.
• Make decisions that directly impact the team and, occasionally, other teams.
• Act as an individual contributor and/or lead small teams or work efforts.
• Manage mid‑sized teams (approximately 5 to 20 FTEs), including performance tracking and team development.

What are we looking for?

Education

• Professional graduate (Bachelor’s Degree).

Experience

• 10 to 14 years of experience in Order to Cash (OTC) or Finance Operations.
• Proven experience leading operational teams.
• Experience interacting with clients and key stakeholders.

Technical Knowledge

• Strong knowledge of OTC processes, including:
  • Billing
  • Cash Applications
  • Customer Master
  • Collections
• Experience with the following tools is preferred:
  • SAP
  • Salesforce
  • ServiceNow

Languages

• English: C1
• Spanish: C2

Key Skills

• Operational team leadership.
• Strong analytical skills and problem‑solving ability.
• High attention to detail and strong organizational skills.
• Ability to work in fast‑paced, dynamic environments.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks or projects simultaneously.
• Strong focus on continuous improvement and process transformation.

Location: Monterrey