Operational Strategy & Governance

• Define and maintain the global operating model for how IT engages with corporate functions.
• Establish governance across demand management, prioritization, portfolio execution, resource allocation, and service performance.
• Partner with the SAP Leader and program leadership to align operational models, change management, and adoption strategies for Finance, Procurement, and HR processes impacted by SAP modernization.
• Lead the M&A team in enabling IT integration playbooks, repeatable onboarding processes, and standards for corporate function integration into the enterprise landscape.
• Develop value realization frameworks and mechanisms for measuring transformation outcomes.

Performance, Analytics & Continuous Improvement

• Build KPI and dashboard frameworks covering performance, cost, experience, and value metrics across corporate processes and systems.
• Lead continuous improvement, maturity assessment, and workflow redesign using Lean, Six Sigma, Agile, and related methodologies.
• Drive root-cause analysis and systemic remediation to reduce operational disruptions and escalations.

Program & Transformation Enablement

• Act as an operational integrator across SAP programs, digital modernization initiatives, and corporate transformation portfolios.
• Support M&A integration and separation efforts by establishing standardized processes for:
  ▪ due diligence
  ▪ onboarding/offboarding
  ▪ data migration
  ▪ access & identity
  ▪ controls & compliance
  ▪ process handover to steady state
• Enable business partners and corporate functions to adopt new digital platforms, analytics, workflow automation, and shared service capabilities.

Service & Experience Optimization

• Enhance the user experience for corporate stakeholders leveraging shared technology platforms and corporate services.
• Align closely with GBS to drive cost efficiency, process standardization, and operational scale.
• Establish vendor management and SLA/OLA models for critical service towers.

Leadership & Collaboration

• Lead a team of operational analysts, transformation specialists, and portfolio/performance managers.
• Influence senior corporate leaders through structured data-driven insight.
• Collaborate with country IT teams and global support functions to harmonize processes, controls, and service delivery.