What you can expect

As a Monitoring Engineer Telco Operations, you will design, configure, and maintain a highly available SIP trunking and global routing solution. You will follow operational change processes and provide deployment support, including testing, for application releases. Additionally, you will design and implement monitoring, telemetry, and data processing solutions to support real-time traffic analysis. There will be rotational on-call work that's required for this position.

About the Team

Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platform's unparalleled user experience. The team manages telecom infrastructure that connects ZoomPhone and Zoom Contact Center. By employing robust operational and monitoring strategies, they guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly.

What we’re looking for

• Have at least 7+ years in similar role(s)

• Demonstrate advanced level understanding of SIP, RTP, RTCP, TLS, SRTP, SIP trunking

• Have experience in ELK, Grafana, Splunk and other monitoring/ scripting tools

• Have expertise in SQL, Python (Pandas, Jupyter Notebook), Shell Scripting, Ansible , Rest API etc.

• Have proficiency in cloud platforms and technologies including AWS, Snowflake, Databricks, GCP etc

• Show ownership in seeking out solutions for problems to optimize cost, performance and quality of existing solution

• Possess effective email and verbal communication skills working with vendors and external partners

• Can Multitask and collaborate well with team members

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.