R10053945 Customer Experience Accounts Receivable Supervisor (Open)

Location:

Kennesaw, GA (SAF) - Management

How will you CONTRIBUTE and GROW?

CX AR Supervisor - Credit and Collections function within a BSC. Based on the size of the BSCs and the related organizational structures, several Collections Supervisors will support the Credit and Collections function within a BSC. The Collections Supervisor is responsible for the daily activities of Collectors related to the collection function, including regional and/or cross-business unit customer accounts and close coordination with Regional Company management. The Collections Supervisor will be responsible for scheduling, training, performance evaluation, coaching, and deployment of resources within the department. This position will provide training and development of Collectors to maximize receivables turnover, minimize risk of loss and provide support to the Regional Companies in order to help effectively maximize sales growth and profitability. This will require an experienced person that has an understanding of collections, customer service, dispute identification and commercial transactions. The position will require the ability to lead a team of collectors in order to achieve the goals of the organization.

Responsibilities:

• Supervise a team of approximately 6-9 customer experience representatives for National/Strategic accounts.

• Scheduling, training, performance evaluation, coaching, and deployment of resources within the department.

• Provide training and development of Collectors to maximize receivables turnover, minimize risk of loss and provide support to the Division and Regional Companies in order to help effectively maximize sales growth and profitability.

• The position will require the ability to lead a team of collectors in order to achieve the goals of the organization.

• Assisting with any duties or tasks assigned.

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Are you a MATCH?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Collections Supervisor will have established a proven track record of success in prior credit and collection roles.
• An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.
• The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
• The successful candidate needs to possess critical thinking skills and problem-solving ability.
• Strong mentoring and staff development skills are required.

PERSONAL CHARACTERISTICS: The successful candidate will possess:

• Strong organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.
• Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
• Ability to understand the impact on new technologies on processes and costs.
• Experience integrating new technologies into day-to-day operations.

EDUCATION and/or EXPERIENCE:
• Associate or Bachelor degree preferred or a minimum of two years in a team leader or supervisory role.
• Two-plus years accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Service Representative, a plus.
• Exposure to and knowledge of the contract law, secured transactions and bankruptcy issues

• Experience with SAP and/or ERP systems is a plus.
• Ability to manage multiple priorities.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Limited travel, as required.
• Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls;
reach with hands and arms; stoop, kneel or crouch.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate and the work environment is

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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