Posted:
10/17/2024, 10:13:46 PM
Location(s):
Melbourne, Victoria, Australia ⋅ Victoria, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Business & Strategy
Workplace Type:
Hybrid
Technical Business Analyst – M365
Sydney or Melbourne, Australia
About AvePoint
Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernise the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!
About the position:
Are you a Technical Business Analyst focussed on M365, particularly SharePoint and Teams, and are looking for a pathway into SaaS?
Do you have a passion for helping customers with M365 enablement, training, and solving business problems using Microsoft 365 and 3rd party solutions?
Does the idea of being a trusted technical specialist and advisor excite you?
This role is for you! We are seeking a highly motivated individual who is interested in working hand in our Customer Success Team to assist with enablement, adoption, configuration, and utilisation of class- leading M365 data management and governance solutions.
Your role is a strategic technical resource to assist in product enablement, training, adoption and professional recommendations, so customers can maximise their usage and achieve value realisation of the AvePoint solutions they own.
What your day to day will look like:
Working as part of our Customer Success team, you will use digital customer engagement strategies, including but not limited to, regular technical product health checks, training and use case conversations with customers, to complete “call to action” tasks to help customers get the most out of product subscriptions they have with AvePoint. This will involve hot and cold outreach to our existing customers via phone, Teams meetings and email.
What you will bring to our team:
You will serve as a technical resource for our ANZ Customer Success Team which means you will need M365 technical knowledge as well as strong communication skills. You will work closely with our Customer Success Managers, Account Management Team, Global Support Team and other departments to ensure customers see value in our solutions and integrate them into their business processes. You will need to demonstrate high levels of professionalism both internally and externally.
Knowledge in the following areas:
Benefits we offer:
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
#LI-SW1 #LI-Hybrid
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Website: http://avepoint.com/
Headquarter Location: Jersey City, New Jersey, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Public
Last Funding Type: Post-IPO Secondary
Industries: Cloud Computing ⋅ Data Management ⋅ Document Management ⋅ Information Technology ⋅ SaaS ⋅ Software