Posted:
3/23/2025, 5:00:00 PM
Location(s):
Cardington, Ohio, United States ⋅ Cardington, England, United Kingdom ⋅ Ohio, United States ⋅ England, United Kingdom
Experience Level(s):
Senior
Field(s):
Operations & Logistics
Contract Type:
Fixed Term (Fixed Term)About Autoglass® and Laddaw®
We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.
Making a Difference Together.
As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.
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Retail Implementation Lead
Circa £55,000 + 25% annual company performance related bonus, 25 days annual leave plus bank holidays, private medical
12 Month Secondment / Fixed Term Contract
Hybrid, Priory Park Bedford
Job Summary
This is a newly created role, born out of our ambition to ‘win in all segments’ and explore the Retail market as a key area of growth. The Retail Implementation Lead will be instrumental in executing and delivering the Retail strategy, ensuring seamless implementation across key areas of the business. While the Head of Retail defines the strategy, this role is focused on tactical execution, operational delivery, and ensuring Retail is effectively integrated into our broader B2C operations.
With an ambitious target to serve 80K customers by 2027, the Retail Implementation Lead will play a crucial role in managing execution, identifying and overcoming delivery challenges, and ensuring operational alignment. This position requires an individual with strong commercial acumen, project management experience, and the ability to collaborate across multiple teams to ensure successful implementation.
Currently, we are in a growth phase, focusing on building, testing, and scaling the Retail proposition. As we mature, the role will evolve to focus on continuous improvement through optimisation, personalisation, and embedding Retail as a core commercial offering, ensuring long-term operational success. Cross-functional collaboration, matrix working, and stakeholder engagement will be critical to success
Roles and Responsibilities
Support the execution and implementation of the Retail strategy as defined by the Head of Retail.
Develop and Deliver Retail Propositions: Manage the operational roll-out and scaling of Retail propositions, ensuring alignment with commercial objectives.
Cross-Functional Collaboration: Work across Retail, Commercial, Pricing, Marketing, Operations, Finance, and Data Analytics to ensure seamless execution and delivery.
Operational Execution: Lead on the practical day-to-day management of the Retail proposition, working directly with contact centre, digital and field leadership teams, to ensure smooth deployment and adoption.
Market & Product Development: Identify market trends, customer needs, and operational challenges that impact successful execution.
Performance Analysis & Optimisation: Track key performance indicators (KPIs), measure execution performance, and implement tactical improvements.
Influencing & Engagement: Effectively engage, influence, and gain buy-in from internal and external stakeholders to drive execution and ensuring clear communication and alignment on implementation priorities..
Scaling & Continuous Improvement: Identify operational bottlenecks and lead improvement initiatives to enhance efficiency and delivery.
Customer-Centric Approach: Use customer insights and feedback to refine and enhance operational processes and user experience.
Commercial Acumen: Ensure all execution decisions are made with a clear understanding of profitability, operational feasibility, and long-term sustainability.
Data-Driven Decision Making: Leverage analytics to continuously optimise and refine Retail propositions, using insights to shape future execution plans.
Key Deliverables:
Customer Growth: Support the execution that enables the business to reach an ambition of 30k Retail VGRRR customers in 2025 and 80K by 2027.
Revenue & Profitability: Ensure Retail is implemented in a way that maximises sustainable growth and profitability.
Execution & Implementation: Deliver initiatives on time and within budget, ensuring seamless roll-out and adoption.
Market Positioning & Awareness: Work cross functionally to build insight to support development of the future Retail strategy.
Skills, Experience and Qualifications
Delivery: Strong experience in delivering complex projects and initiatives within a fast-paced environment.
Project Management: Ability to manage competing priorities and ensure operational timelines are met.
Commercial Acumen: A strong understanding of key commercial measures (volume, sales, margin) and how to interpret and maximise them to drive business performance
Influencing & Communication: Ability to engage and align stakeholders at all levels to drive operational success.
Collaboration & Matrix Working: Ability to work in a matrix environment, influencing and coordinating multiple teams to achieve implementation goals.
Problem-Solving & Agility: Ability to identify and resolve operational challenges quickly and effectively.
Stakeholder Management: Experience engaging, influencing, and maintaining alignment across multiple business functions.
Adaptability & Learning Mindset: Ability to iterate and refine processes based on feedback, business needs, and market shifts.
Who we are
Belron UK Ltd (trading as Autoglass® and Laddaw®) are part of the global Belron® group of companies, the world's leading vehicle glass repair and replacement business. Home to 29,000 employees, Belron operates across over 39 countries and 6 continents to ensure all our customers receive the best quality service.
Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.
Our purpose as one of the Belron® group of companies, is making a difference with real care.
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Accessibility: We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at recruitment@belronuk.com.
Website: https://autoglass.co.uk/
Headquarter Location: Ealing, Ealing, United Kingdom
Year Founded: 1999
IPO Status: Private
Industries: Call Center ⋅ Cloud Computing ⋅ Collaboration ⋅ Telecommunications ⋅ VoIP