Job Summary:

The Digital Business Partner is a trusted partner for our Business Units globally and a strategic ally to our Digital Product teams. More than just a bridge between Product teams and Business Units, they leverage their deep understanding of client contexts and needs to inform strategic decisions within Digital, ensuring client satisfaction remains at the forefront of our ambitions. They drive product adoption and ensure our customers get maximum value from our products.

Accountabilities:

• Actively engaging Business Units globally: promoting and driving adoption of our digital products worldwide by engaging with Business Units and ensuring their understanding of the value proposition of our products

• Understanding Business Unit local contexts and being able to anticipate and identify blockers to product adoption early, articulate those challenges and risks to the Product teams and collaborate with Product teams to develop effective workarounds

• Scale and rollout products: lead the scaling of our products and support with their global rollout, ensuring consistency and quality across all Business Units

• Drive product success: create customer-centric demos and deliver engaging training to Business Unit teams, ensuring they get maximum value from our product and benefit from excellent outcomes

• Sharing best practice: coach Business Units by sharing best practices that improve product performance.

• Understanding the Business Unit strategy, advocating for Business Unit needs and effectively influencing strategic decision-making within Digital Product to ensure customers stay at the heart of our ambitions.

• Serve as the Subject-Matter-Expert on RX Platforms, cultivating awareness of the digital products and accompanying developments

• Gather and analyze data and create reports on usage, issues, and improvement opportunities

• Project Management: plan and track global product rollout, monitoring risks and reporting on progress

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Essential Skills and Experience

• Exceptional Stakeholder management skills: effective relationship and trust building, strong listening skills to ascertain expectations and understanding stakeholder concerns and needs and reflecting that in tailored approach

• Excellent communication skills: excellent written and verbal communication in business English, ability to adapt communication style to different stakeholder needs, ability to consider the customer impact of any communication, predict questions and concerns and prepare adequately

• Operational empathy: ability to develop a strong understanding of local contexts and to identify and articulate potential challenges that may impact product adoption and fulfilment

• Strategic influence: demonstrated ability to influence strategic decisions within digital teams, ensuring BU vision and needs stay at the heart of our ambitions

• Knowledge of data analysis tools such as Excel and ability to read and interpret a PowerBI report

• Must have experience working with North Star Metrics, KPIs or SMART goals

• Experience creating and delivering engaging, customer-centric product demos: presenting products in terms of value proposition, what outcomes can be driven from features, and using the right language to elicit interest

Requirements/Qualifications:

• Must be a Bachelor’s degree holder

• Must have at least 1 year of working experience in account management

• Experience working with a multi-cultural organization across time zone and country boundaries

• Experience working in the IT/technology sector preferred

• Experience working with in-house developed digital products highly desirable, understanding the context and challenges posed by in-house developed digital products

• Experience managing digital projects

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