• School of Health and Rehabilitation Sciences / Health and Rehabilitation Clinics

• Part-time (60% FTE), permanent position commencing ASAP

• The full-time base salary will range from $73,072 - $77,476 + 17% Superannuation (HEW Level 4) 

• Based at our St Lucia campus

About This Opportunity  

We are eagerly seeking an experienced and personable Clinics and Reception Administrator to join our Health and Rehabilitation Clinics team within the School of Health and Rehabilitation Sciences.

In this role you will work with colleagues to oversee a client-focused reception and offer wide-ranging administrative support to a multi-disciplinary health care team. Key to this role is the ability to deliver exceptional customer service to a diverse client base including children, families, people with a disability and the elderly. Also key, will be your ability to provide high level operational and administrative support in the day-to-day functioning of the clinic and its staff members. You will manage the scheduling of prospective and current clients’ appointments, and the overall coordination of the client-clinic relationship.

Key responsibilities will include:

• In conjunction with the Practice Manager and Clinic Managers, coordinate the scheduling of clients within the School’s clinics, according to educational and operational requirements.

• Ensure prospective and current clients are provided with accurate information regarding the clinics’ programs and services.

• Process client invoices and payments, maintain electronic and paper records and monitor client accounts.

• Contribute to the goals of the team by following standard operating procedures, participating in problem-solving, sharing workload with co-workers, meeting deadlines, and being a supportive colleague.

• In collaboration with colleagues, review and re-think administrative processes, and engage with new technology and applications to improve efficiency and outcomes.

About You

• Completion of a diploma level qualification or Certificate IV with relevant work-related experience, or an equivalent combination of relevant experience and/or education/training. 

• Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a health care setting.

• Highly developed interpersonal skills, both written and oral, for communicating with clients and students, including people with disability, showing appropriate levels of empathy, respect and confidentiality whilst providing a high level of customer service.

• High-level competence in the use of a wide range of computer applications in a network environment; experience with practice management software and web-based applications, or a capacity to rapidly gain such knowledge.

• Demonstrated organisation, time management, and prioritisation skills with the ability to achieve deadlines, whilst supporting the overall goals of the team.

• Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment. 

• Capacity to take recreational leave around the operational requirements of the School’s clinics operating times (unless pre-approved or in exceptional circumstances). 

• Ability to work effectively and flexibly as part of a team according to an agreed work roster within the clinics operating hours from 7:30am – 5:00pm Monday to Friday. 

The successful candidate must maintain unrestricted work rights in Australia for the duration of this appointment to apply (visa sponsorship is not available). You will also be required to complete a criminal history check and mandatory immunisations (as they apply to this position).

About UQ 

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 

• 17% superannuation contributions 

• 17.5% annual leave loading 

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family 

• UQ Study for Staff 

• On campus childcare options 

• Cheap parking (from just $5.75 a day) 

• Salary packaging options 

Questions?  

For more information about this opportunity, please contact Kathryn Bulmer, Practice Manager – SHRS Clinics, at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.  
 

Want to Apply?  

All applicants must upload the following documents in order for your application to be considered: 

• Resume  

• Cover letter summarising how your background aligns to the ‘About You’ section   

Other Information  

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.  

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments. 

Applications close Sunday 29 September 2024 at 11.00pm AEST (Job Reference Number: R-43154).

Please note interviews will be held during standard business hours on Friday 4 October.