Job Description:

JOB TITLE: Claims Adjuster (PFL, Casualty, RI Non Marine & Energy – 4 roles in total)

LOCATION: Remote Flexible working with the opportunity for hybrid working from Chatham, London and home

TYPE: Permanent, Full - time (37.5 hrs per week)

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Individuals will reside in the UK and have Right to Work in the UK.

Job Overview

We have a fantastic new job opportunity for an individual who has strong insurance understanding. If you like the idea of a role where you can develop breadth and depth of technical insurance wordings along with your London Market Insurance knowledge, in a variety of different business situations, then this could be just the role for you. A Professional Claims Adjuster works under the direction of a Team Manager, performing a range of technical checks and processes a variety of insurance documentation for different customers and classes of business. All work processed must meet agreed service levels in respect of quality and turnaround times. Training will be provided for all insurance documentation/systems required to perform the role.

What you will be doing:

• Conducts technical checks on insurance documentation to ensure accuracy, able to notice discrepancies or errors within the documentation. This includes using specific IT-based systems to support the technical adjusting process with some supervision/referral where applicable
• Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted
• Ownership of multiple claim files working within an agreed handling authority Input details into the database to initiate settlement/updates
• Complete accurate reporting associated to the claims being adjusted
• Supports team members and customers with complex technical issues
• Provides training to team members and new recruits
• Supports and inputs to innovation and process improvement projects Reviewing/validating insurance documentation.

We're looking for people who have:

• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent Customer Service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements
• You will need to have a good understanding of insurance wordings.

Concerned you don’t meet every single requirement? At Velonetic, we are proud of the culture we are creating to ensure we have a diverse mix of employees working within an inclusive environment and culture, to create a high performing workforce led by inspiring talented leaders. So, if you’re excited about this role and have much of the experience required, but your past experience doesn’t align with every element of the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we have available. 

Investment In Training and Development 

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.  

Our Culture 

Here at Velonetic, we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.  

Find out more: Our Culture

Employee Benefits 

As part of our competitive remuneration package, flexible benefits are available.  There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.    

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.  

DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic. DXC will be managing the recruitment throughout the onboarding process.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.