Job Description:

The Role

We are looking for a Technical Business Analyst that cares deeply about understanding what customers really need and is passionate about building digital solutions for our customers. In this role you will analyze high level business requirements and translate them into technical specifications. In addition, you will implement the solutions into the WI Workflow Automation platform.

The Expertise and Skills You Bring

• Bachelor’s degree or equivalent work experience preferred

• 4 – 5 years’ experience in technology / digital products

• Experience eliciting customer / user requirements, crafting use cases, writing user stories

• Experience facilitating requirements capturing sessions with customers, users, internal teams, business partners, etc.

• Experience with software systems with a large customer base

• Experience with JIRA and XTRAC applications preferred

• Experience with configuration, workflow, and BPM (Business Process Management) is a plus

• Driving the composition, build, and delivery of workflow and process solutions for Workplace Investing Customers

• Working closely and collaboratively with the business partners to collect and document requirements.

• Working with teams across different geographical regions and time zones

• Translating and conveying product strategy in the form of executable product requirements

• Understanding and documenting user scenarios, use cases, the expected user experience

• Defining use cases, user flows, user personas and other artifacts in support of solution development efforts

• Performing ongoing product backlog maintenance and facilitate business partner prioritization sessions

• Handling timeline and delivery expectations

• Working closely with various teams to drive testing, implementation, and deliver capabilities and services

The Team

The Business Infrastructure Team is part of the WI Quality Organization. The team is responsible to ensure our business partners are prepared for change and are collaborating with teams leading the initiative. We partner with business, systems and agile teams across Fidelity.

Certifications:

Category:

Business Analysis

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.