Internship IT Service Delivery

Posted:
7/16/2024, 9:55:54 PM

Location(s):
Den Haag, Zuid-Holland, Netherlands ⋅ Zuid-Holland, Netherlands

Experience Level(s):
Internship

Field(s):
IT & Security

Job Description Summary

Job Description

Would you like to gain IT work experience at an international financial organization? Would you be interested to explore the overlapping areas between Service Delivery, IT Support, and Project Management? Are you willing to help us mature our use of interactive dashboards in ServiceNow, PowerBI, to generate insight for our resolver teams and management alike? Would you Communicate, Research, and do Quality Assurance on our TechDebt, Laptop builds, and Vulnerability management projects? Or take a lead on mapping out existing workload, ensuring documentation is up to date, automation is put in place, and help ensure we are using the right resolver teams for the best matched workload? Some of these projects may be the perfect opportunity for you!

The job in a nutshell

You will partner with a Senior Analyst to develop and implement a project. You will be fully included in project conceptualisation, and we welcome your input in ideas on how to deliver it.

You will work closely with colleagues in the Service Delivery and Application Support teams, and with other teams such as InfoSec, Development, and Infrastructure. Service Delivery is to ensure that the services provided meet the expectations of the people in the AAM business, in terms of quality, timelines, and performance. This involves proactive management of projects, resources, and client relationships. More specifically, areas we work in, are:

  • Governance of Internal and External Suppliers
  • Laptop Lifecycle Management
  • Production of Monthly Management Information
  • Major Incident Management and Escalation of IT issues.
  • Projects such as an Office Move, controlling Tech Debt, and Vulnerability management.         

This would be your future internship because you:

  • are a motivated MSc. student with an interest and/or background in IT
  • a goal driven, communicative, creative person, that can combine technical and personal skills.
  • eager to learn and to conduct research using new analysis techniques and data sources.
  • are not afraid to roll up your sleeves.
  • Can join us from September 2024, are available for 6 months, 5 days a week. For the right candidate we can be flexible in this.

Who will be your new colleagues?

As a Service Delivery Intern, you will join a team of 12 in our global IT Service Delivery team where we leverage an Agile approach to get things done. We are keen to adopt and adapt best practice for our team, self-driven, and able to bring others along on improvement initiatives. When implementing or reviewing processes and systems, we make a tangible difference by raising standards, adapting to changes in way we do business, and streamlining our ways of working.

You will be located at our headquarters in The Hague, the Netherlands.

Important note:
It is required to be enrolled at a university to take part in this internship. Next to that you will need a Dutch BSN-number and Dutch bank account. If you are a non-EU/EER student, you will need a valid residence permit stating that you may work ('arbeid vrij toegestaan'). Applications that do not fulfill these criteria cannot be taken into consideration.
 

Aegon Asset Management

Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wealth managers, family offices and foundations.

We organize our firm around four investment platforms: fixed income, real assets, equities and multi-asset & solutions, which includes a fiduciary and multi-manager business. Each investment platform has dedicated teams with deep asset-class expertise, organized globally and committed to maximizing client benefit from their specialist areas.

We are an international business: Our 1,160 employees work from 13 locations across Europe, the Americas and Asia. We share a common belief in fundamental, research-driven active management, underpinned by effective risk management and a commitment to responsible investment.

What will you be getting?

  • An internship allowance of €650 a month based on 40 hours a week.
  • A personal laptop from the office you can borrow during your internship.
  • Personal guidance by one of our Senior Analysts.
  • Free membership at Young Aegon.
  • A chance to join our onboarding program for new colleagues and get a broader perspective of our organization.
  • By Q2 2025 Aegon will move to our new office at Schiphol WTC.

Interested? Apply!
Are you interested in joining our Team? We look forward to receiving your resume and motivation letter. Then make sure you apply immediately! Do you have some more questions? Send an email to Talent Acquisition via [email protected].

Diversity & Inclusion

At Aegon Asset Management, we are committed to fostering a diverse workforce and an inclusive culture. We are more than a global Asset Management firm – we are a people business, and we recognize that delivering excellent client outcomes comes from harnessing diverse perspectives. We value diversity in the full range of human uniqueness without limitation including race, gender, ability, language, culture, beliefs, age, origin, background, perspectives and experiences.

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Equal Opportunity Employer:

Aegon Asset Management aims to be an employer of choice in the financial services industry. As a global company, we offer excellent terms of employment, a very diverse and inspiring work environment, and development opportunities.