Posted:
9/18/2024, 4:12:29 AM
Location(s):
Washington, District of Columbia, United States ⋅ District of Columbia, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Business & Strategy ⋅ Product ⋅ Sales & Account Management
Workplace Type:
Remote
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
What Does Success Look Like
As a Director Product Management specializing in Customer Feedback Management Software, you will be responsible for driving the development and success of our customer feedback solutions. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver products that meet customer needs and enhance user satisfaction. Your role involves gathering and analyzing customer feedback, defining product vision, prioritizing features, and ensuring successful product launches.
What You’ll Do
Product Strategy and Vision:
Define and communicate the product vision and strategy for customer feedback management software.
Conduct market research and competitive analysis to identify trends and opportunities.
Develop and maintain a product roadmap aligned with business goals and customer needs.
Customer Feedback Management:
Collect and analyse customer feedback through various channels (surveys, interviews, support tickets, etc.).
Identify pain points and opportunities for product improvement based on customer insights.
Develop and implement strategies to enhance customer feedback collection and utilization processes.
Product Development:
Collaborate with engineering and design teams to define product requirements and specifications.
Prioritize features and enhancements based on customer feedback, market demand, and business impact.
Oversee the product development lifecycle from concept to launch, ensuring timely delivery and quality.
Stakeholder Management:
Engage with internal stakeholders, including sales, marketing, and customer support, to gather input and align product initiatives.
Present product updates, roadmaps, and performance metrics to executive leadership and other stakeholders.
Coordinate with marketing teams to develop go-to-market strategies and product messaging.
Performance Monitoring and Analysis:
Monitor product performance through metrics such as user adoption, customer satisfaction, and revenue growth.
Conduct post-launch evaluations to assess the success of product releases and identify areas for improvement.
Use data-driven insights to make informed decisions and iterate on product features.
What Makes You Qualified
Education and Experience:
Bachelor’s degree in Business, Marketing, Computer Science, or a related field (MBA preferred).
10+ years of experience in product management, preferably in customer feedback management or related software.
Skills and Competencies:
Strong understanding of customer feedback management practices and tools.
Excellent analytical and problem-solving skills with a data-driven approach.
Proven ability to define product vision and strategy.
Experience in agile development methodologies.
Strong communication and presentation skills.
Ability to work collaboratively in a cross-functional team environment.
Familiarity with product management tools (e.g., Jira, Trello, Aha!).
Personal Attributes:
Customer-centric mindset with a passion for enhancing user experience.
Proactive and self-motivated with a strong sense of ownership.
Ability to adapt to a fast-paced and dynamic work environment.
Strategic thinker with attention to detail.
Preferred Qualifications:
Experience with SaaS products and subscription-based business models.
Knowledge of customer experience (CX) and customer relationship management (CRM) principles.
Familiarity with advanced data analytics and feedback analysis tools.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Flexible working hours and remote work options.
Professional development opportunities and continuous learning support.
Collaborative and inclusive company culture.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$177,000 - $236,000 - $295,000The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Website: https://swayvc.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 11-50
Year Founded: 2013
Industries: Finance ⋅ Financial Services ⋅ Venture Capital