Summary: The main function of a client services representative is to interact with field based on demand employees to assist with travel booking, expense reconciliation, and general pay and expense related matters. These field employees are traveling throughout the country supporting education, repairs, and installation of new medical equipment in various healthcare settings. You will be responsibility for responding to inquiries about company policies, timecard questions, expense policy, travel booking support, expense reconciliation. Communication will involve inbound and outbound via phone, text, and email.

Job Responsibilities:

• Resolve employee payroll, travel, or expense related issues.
• Contact line managers for approvals or dispute resolution.
• Investigate policy violations.
• Obtain receipts and submit expense reports on behalf of others.
• Collect refunds and reimbursements from external vendors as needed.
• Coordinate and book travel on behalf of field employees in alignment with company policy.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.

Job Qualifications:

• Bachelor’s Degree of Any course
• Experience with computer applications, such as MS Outlook or data entry software.
• Experience with expense management and travel booking software such as Concur.
• Bookkeeping, Payroll and Expense experience is required.
• Ability to work independently and manage one's time in a remote work setting.
• Ability to accurately document and record customer/client information.
• Excellent Communication skills
• Amenable to work on Night shift.
• Amenable to work on Holidays and Weekends (day off is not fixed weekend)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com