Career Area:

Human Resources

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

The HR Operations Manager is responsible for designing, planning, and implementing scalable HR operational processes that enhance the employee experience and align with organizational goals. This role requires a strategic thinker with strong leadership capabilities, deep knowledge of HR Operations, and a passion for continuous improvement. The ideal candidate will lead cross-functional HR teams, drive operational excellence, and ensure compliance across multiple HR service areas.

What You Will Do:

• Lead HR Operations team to achieve performance targets across employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
• Oversee work allocation and resource planning, ensuring agility in response to changing business needs.
• Assess the impact of HR policy and program changes on operations and implement process adjustments with effective documentation and training.
• Develop and lead continuous improvement initiatives to enhance HR service delivery and employee satisfaction.
• Collaborate with cross-functional stakeholders to ensure alignment of HR operations with broader business strategies.
• Monitor compliance with internal policies and external regulations, ensuring audit readiness and risk mitigation.
• Serve as a subject matter expert in HR operations, providing guidance and support to internal teams and leadership.

What You Will Have:

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Resolving complex issues and promote a culture of service.
• Influencing: Uses persuasive communication and relationship-building to impact decisions and drive alignment across teams.
• Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Adapt communication styles to diverse audiences.
• HR Policies, Standards & Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management. Ensure compliance and consistency across the organization.
• HR Consulting: Knowledge of HR approaches, tools and techniques; Guide and advise managers in HR-related initiatives and strategies. Interpret data and propose actionable solutions to workforce challenges.
• HR Operations: Knowledge of human resources policies, operational processes. Ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly. Improve HR processes, systems, and service delivery to meet business needs.

Educational Requirements:

• Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field preferred.
• Leadership expert in HR operations or similar role.
• Strong understanding of HRIS systems (e.g., Workday) and other data analytics tools.
• Fluent in English.

What Will Put You Ahead:

• Master of Business Administration, Human Resources Management, Organizational Development or Industrial-Organizational Psychology or related to the field.
• Expert in HR service delivery models and employee experience design.
• Proven ability to implement HR technology solutions and automation.
• Strong change management and stakeholder engagement skills.
• Expert in HR compliance, audit readiness, and risk management.
• Ability to translate data insights into strategic HR decisions.
• Expert utilizing Lean and Six Sigma principles to optimize HR processes

Additional Information:

• Location: Santa Catarina, Nuevo Leon.
• This position requires the candidate to work a 5-day-a-week schedule in the office.
• Travel up to 15% is possible, including international travel.
• Valid Travel Visa and Passport.
• Domestic Relocation assistance is available for this position.
• Sponsorship is not available for this position.
• Please attach resume in English.

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.   

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates:

febrero 9, 2026 - febrero 20, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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