About the Job:

Red Hat’s Customer Experience & Engagement (CEE) team seeks a software engineer looking for AI adventure. CEE houses Red Hat’s Customer Support and Service teams who provide customers and partners with the help they need to resolve their problems with Red Hat products quickly.

Reporting into the Project Management & Operations team, this role will collaborate with a group of dedicated and volunteer associates on AI-assisted improvements to CEE workflows, from design and incubation through to delivery and maintenance. In this position, you will work closely and flexibly with a global team, and collaborate with individuals and partner teams from across the organization.

What you will do

• Collaborate with a small team of motivated, results-oriented developers, data scientists, project managers, volunteers, and stakeholders to design and incubate AI-assisted workflow improvements.

• Collaborate with partner engineering teams on the development and refinement of support-related AI use cases outside the support ecosystem.

• Contribute to the development and maintenance of related infrastructure, including back-end and front-end development of end-user applications and access to AI models, to meet end-user and enterprise security requirements.

• Participate in workshops and training sessions to familiarize end users with developed functionality.

• Write clean, quality code.

• Pivot quickly in a dynamic environment that is part of a rapidly-evolving domain.

• Tackle large and small projects alike, from end-to-end solutions to bug-fixing.

• Troubleshoot software quality, security, and reliability issues.

• Document software code, features, and training guides.

What you will bring

• Minimum five years of experience in software development or other experience demonstrating relevant domain mastery.

• Bachelor’s degree in computer science, computer engineering, or a related technical field.

• Excellent understanding of Java core concepts and object-oriented programming.

• Experience with Java SE (17+) and Python 3.

• Experience with JavaFX and open-source version control systems such as Git desired.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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