We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Responsibilities:

• Monitors day to day operations of the department to ensure that the team is properly staffed based on daily and hourly schedules to meet variable demands

• Provides coaching to improve service quality, performance, and productivity.

• Communicates vision, expectations, goals, and deadlines

• Defines and measures the standards for quality and customer satisfaction requirements

• Responsible for writing policies and procedures along with the measurements to ensure that they are followed

• Solves, or assists staff in solving non-routine or complex issues.

• Ensures that escalation paths are followed to ensure timely resolution of customer issues

• Ensures compliance per policies and procedures

• Provides daily, weekly, monthly, and annual performance and service reports to IT management

• Performs other duties as assigned

Requirements:

• 3 – 5 years managing desktop and/or telephone support in a corporate IT department

• Bachelor’s degree or higher preferred.

• Cantonese and English required.  Strong English writing skills preferred

• ITIL Certification preferred

• Self-motivated – Effective time management