What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will oversee and at least one claims examiner and one claims manager with responsibility for the resolution of Cyber and Tech E&O claims. This position will report to the Managing Director for Professional Liability and Cyber claims and will also submit the Cyber Product Line leader.

The individual in this role will lead and manage a team of cyber and technology E&O claims examiners, ensuring the effective resolution of those claims and supporting the development and promotion of Markel’s cyber and technology E&O insurance products. Reporting directly to the Managing Director for Professional Liability and Cyber Claims, this position serves as a key conduit for communicating organizational objectives and priorities to the team, while monitoring and measuring progress toward established goals.

Core Responsibilities

Team Leadership & Development

• Oversee the daily operations and performance of the cyber claims team, fostering a collaborative and high-performing work environment.
• Provide ongoing coaching, support, and direction to team members, particularly in handling complex and high-exposure claims.
• Assess individual and team performance, identify training needs, and implement development programs for examiners and internal partners.

Claims Oversight & Resolution

• Review and approve claim reserves and settlements that exceed the authority of direct reports, ensuring decisions align with company policies and risk appetite.
• Offer expert guidance on coverage issues and resolution strategies for complex claims, maintaining a high standard of quality and compliance.
• Develop and execute strategies to continuously improve claim handling practices and ensure strict adherence to internal claims guidance.
• Ensure that maintenance and updating of a disaster recovery plan in the event of a catastrophic or systemic cyber event.
• Develop and maintain relationships with DFIR and legal counsel vendors.

Data Management & Reporting

• Collaborate with actuarial teams to deliver accurate and timely claims data, including the preparation and presentation of quarterly cyber claims reports.
• Monitor key metrics and progress toward departmental goals, providing regular updates to senior management.
• Provide reinsurance partners with insights as to claims trends across Markel and the industry.

Strategic Initiatives & Collaboration

• Participate actively in strategy for cyber claims, contributing recommendations for process improvements and organizational initiatives.
• Engage in special projects as assigned, supporting broader business objectives and innovation within the claims function.
• Work closely with product line leaders and underwriters to enhance and promote Markel’s cyber and technology E&O products, including the review and development of appropriate policy language.

Stakeholder Engagement & Communication

• Build and maintain strong relationships with customers and channel partners, representing the organization’s interests and ensuring high levels of satisfaction.
• Identify claims with significant potential exposure and promptly advise executive management and internal partners to facilitate informed decision-making.

Additional Responsibilities

• Make recommendations to senior management regarding reserve changes, based on thorough analysis and risk assessment.
• Up to 25% travel as required for internal meetings, industry conferences, and other business needs.

Performance Expectations

• Demonstrate effective leadership and team development, resulting in improved claims handling quality and examiner expertise.
• Ensure timely and accurate delivery of claims data and reports to actuarial and senior management.
• Maintain strong collaborative relationships across departments and with external partners.
• Proactively identify and communicate significant risks and exposures to executive leadership.
• Contribute to strategic initiatives and special projects that advance the organization’s objectives.

Qualifications

• A minimum of eight years’ experience in cyber claims
• Underwriting experience is a plus
• Management experience
• Strong interpersonal skills, the ability to communicate effectively, and excellent negotiation skills
• Strong analytical skills, including a proficiency in data analysis, as well as good organizational and problem-solving skills
• A team player with a strong work ethic

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US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information: