Job Description - Underwriting Assistant

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Underwriting Assistant to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Operations

AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

How you will create an impact

Underwriter Assistance, Part of Operation department “Underwriter Support Group - USG” who will work closely with AIG Underwriters to support business growth and AIG’s vision of underwriting and provide an exceptional operational excellence to customers, brokers, intermediaries, and internal/external business partners.

• Be the key contact person between Product team, and the CPS Service team. This will involve being the escalation point for resolution of process queries, policy-specific queries as part of BAU activities i.e. bookings, unallocated cash etc.
• Participate in pre and post-binding servicing activities.
• Work with the Operations lead to ensure plans to improve performance are implemented where quality is not of the required standard.
• Assist in underwriting of new and renewal business in accordance with underwriting guidelines, relevant underwriting authority and AIG principles.
• Assist allocated underwriters with administration support. Tasks include inputting data for renewals, issuing decline letters, file maintenance, communicating with Brokers to follow up on submissions and closings, updating tracking IT systems, checking closings received from Brokers, generating policy documents and certificates of insurance in the underwriting systems, clearing unallocated cash and any other task required to support the underwriters at renewal or midterm.
• Written and Voice communication with brokers, cedant and clients
• Assist with the onboarding of new brokers and cedants coordinating with Compliance, Profit Centers and Distribution
• Prepare formal documentation in a timely and accurate manner in accordance with Profit Centre and corporate standards, and in line with compliance with regulatory standards.
• Review current processes to ensure continuous improvement and or process optimization.
• Work with allocated underwriters to drive the use of underwriting platforms.
• Assist senior members of the team with data analytics and portfolio management/analysis.
• Assist in the implementation of business plans in accordance and company direction including technology and the digital delivery of products to the market.
• Work closely with Underwriters to ensure the maintenance/development of solid working relationships with brokers to create business opportunities.
• Ensure client service metrics as agreed by Profit Centre are adhered to.
• Maintain accurate files, registers and records to contribute to management reporting and timely service and policy issuance and updating raters (e.g. Duck Creek).
• Comply with key regulatory and risk management responsibilities.
• Attend broker or client meetings as requested by underwriting
• Complete all delegated projects in the expected manner as requested by the manager.

Work with underwriters to set-up systems and underwriting platforms

What you’ll need to succeed

At AIG, we value in-person collaboration as a vital part of our culture, which is why team members come together in the office four days per week.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. 

Qualifications & Education:

• High School diploma required, Bachelor’s degree preferred

Experience:

• Experience in general Insurance.

Training:

• Completion of assigned trainings through Talent Connection within the time frame ensuring all operations are conducted within AIG's scope of business.
• Completion of trainings assigned by the line manager.

Knowledge:

• Strong PC skills and using multiple programs simultaneously (proficiency is Excel and PowerPoint, Power BI, etc… )
• Ability to multi-task.
• Effective communication skills (written, verbal and active listening).
• Demonstrate effective organizational, time management and prioritization skills.
• Demonstrate on a consistent basis follow through skills.
• Ability to adapt to change to meet the needs of the clients and department.
• Ability to work independently and in a team environment.
• Ability to do analysis reports

Internal

Work closely with the Underwriters to support business growth and AIG’s vision of underwriting and operational excellence.

External

Work closely with the AIG clients (Customer, Partner, Producers, and Cedant)  companies) on various underwriting assessments and policy fulfilment requirement

Excellent communication skills Analytical and reporting skills. Service oriented approach & positive attitude towards excellent customer service (internal & external) Ability to multi-task between different product lines. Highly efficient in a busy/ high volume, rewarding environment Ability to work under pressure, work independently as well as collaboratively. Time management and prioritization skills to be able to manage workload and meet the required deadlines, targets and SLA requirements. Must be accurate, detail-oriented, and able to complete work on schedule

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

OP - Operations

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