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DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Leverage technology and process improvement to remove roadblocks throughout the end-to-end process (order placement to payment)

• Build collaborative relationships with internal and external parties to execute day to day informational, product, pricing and transportation needs across multiple accounts

• Manage and plan order activities on a frequent basis and ensure all tasks are completed and accurate in the operating systems

• Coordination of order-related tasks and information, including but not limited to, track and trace of shipments, exception management, inventory reconciliation, inventory forecasting and replenishment, invoicing and reconciliation of claims and credits, and pricing

• Act on exception orders through problem solving and processing orders that do not flow through the system properly by working with the client, transportation service providers, distribution partners, product supply partners and any other relevant third party to mitigate the impact of any issues

• Maintain item-level data in company systems, e.g. pack sizes, pricing, and commodity descriptions

• Maintains contact with customers and vendors to ensure a continuous supply of goods

• Collaborate with leadership on identifying and implementing efficiency or performance improvements

• Determine root cause and resolution for service failures, e.g. late deliveries, etc. to minimize impact to customer deliveries)

• Provide excellent levels of customer service through proactive, professional communication and prompt responses to customer inquiries 

• Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team

• Perform to tactical and operational KPI targets

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High school diploma or GED

• Minimum 2 years of customer service or account coordination-related experience

• Ability to work a flexible schedule, including some weekends

Preferred:

• Bachelor’s degree from an accredited college or university in Supply Chain, Logistics, or Operations Management

• Proficient in Microsoft Office Suite of programs, including the understanding of Excel macros and ability to determine the root cause of breakdowns within Macros

• Demonstrated strong customer service and problem-solving skills

• Process-oriented; ability to identify gaps and opportunities for improvement in existing processes

• Demonstrated customer orientation, commitment to customer service excellence

• Demonstrated strong written and verbal communication skills, including the ability to communicate information that requires some explanation or interpretation

• Strong attention to detail

• Able to work effectively in a fast-paced environment

• Ability to think creatively and strategically to resolve issues in a timely manner

• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Compensation Range

$21.44 - $44.62

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.