<gh-intro>
<text>
We’re looking for a skilled IT Operations Specialist to drive automation, oversee hardware and AV systems, and continuously improve internal documentation and self-service.
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</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>
As an IT Operations Specialist at Bolt, you will drive the enhancement of our IT infrastructure, focusing on automation, efficiency, and security. Your primary responsibilities include managing our MacOS fleet via MDM, ensuring smooth operations, and supporting the growing technological needs of our team.
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</gh-role-detail>

<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<bulletpoints>

• <point>AManage and secure the MacOS fleet using MDM tools, ensuring proper onboarding, configuration, and compliance.</point>
• <point>Oversee hardware lifecycle management, including procurement, deployment, inventory, and troubleshooting.</point>
• <point>Implement and monitor IT security controls in collaboration with IAM and InfoSec teams.</point>
• <point>Install, maintain, and support Zoom Rooms and AV systems for meetings and large events.</point>
• <point>Develop automation scripts and manage software updates to improve efficiency and system reliability.</point>
• <point>Provide responsive technical support and maintain internal documentation and knowledge bases.</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<bulletpoints>

• <point>You have hands-on experience with MDM platforms (Jamf, Kandji, or similar) and MacOS device management.</point>
• <point>You have proven experience supporting end users in a corporate IT environment.</point>
• <point>You understand IT security fundamentals, including encryption, access control, and compliance.</point>
• <point>You are proficient in basic scripting for automation (Bash preferred; Python a plus).</point>
• <point>You have experience managing hardware lifecycles, vendor relationships, and troubleshooting.</point>
• <point>You have experience with Zoom Rooms and AV systems management.</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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</gh-requirements>

<gh-perks>

<title>Why you’ll love it here:</title>

<bulletpoints>

• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>
• <point>Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.</point>
• <point>Connect with colleagues at annual company events and smaller team gatherings.</point>
• <point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
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