Job Summary:

THE TEAM

The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and technology behind it, which enables fans to discover and buy the music, sports or arts and theater tickets they just can’t miss out on.

THE JOB

The Senior Product Manager for Digital Ticket Movement is a pivotal role in the development of Ticketmaster’s marketplace and digital ticketing strategy. This individual will have direct and shared ownership of fan-facing ticket management products across web and mobile app platforms, with a focus on delivering a seamless, intuitive, and engaging experience for fans. This role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, is detail oriented, drives for results, and is ready to help evolve our business and technology behind it to ensure a smooth digital ticket movement experience for fans preparing to attend their next event. 

WHAT YOU WILL BE DOING

• Contribute to product vision and strategy by providing insights on market trends, client needs, and fan experience, ensuring alignment with overall company goals.

• Own and manage the product roadmap for assigned areas, balancing consumer-facing features, backend tools, and API services in collaboration with business and technology stakeholders.

• Create detailed product requirements through clear user stories, acceptance criteria, and supporting documentation.

• Partner with UI/UX teams to design and iterate on prototypes, validating concepts with users and incorporating feedback.

• Drive feature delivery from concept to launch, coordinating with cross-functional teams including design, engineering, and operations to ensure timely execution.

• Support go-to-market activities by collaborating with marketing, client account management, and operation teams to ensure readiness and compliance.

• Monitor and analyze product performance, identifying opportunities for optimization and continuous improvement.

• Collaborate across global teams, proactively addressing dependencies and ensuring clear communication to maintain project flow.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 3+ years product management experience in consumer eCommerce, Saas, or related experience in technology-focused business.

• Bachelor's degree or equivalent work experience.

• Understanding of the ticketing and live event industry is a plus!

• Experience using eCommerce best practices, iterative product development and end-to-end product delivery.

• Proven experience in the development and maintenance of eCommerce transactional sites and supporting B2B tools, ideally within a high traffic environment.

• Ability to develop a clear, justifiable roadmap for each of your areas of responsibility- including ability to identify and manage dependencies.

• Excellent written and verbal communication skills.

• Strong communication and stakeholder management skills, including experience in dealing with remove stakeholders and colleagues.

• Product research and discovery skills including competitive analysis.

• Experience with mobile web solutions, including responsive design is an added bonus.

• Understand agile software development process.

• Familiarity with agile processes such as Kanban, Scrum, and/or the Scaled Agile Framework (SAFe) a plus.

YOU (BEHAVIOURAL SKILLS)

• Experience with key product management functions such as market research, competitive analysis, requirements definition, concept validation, product roadmap and working within organizations to effect positive change.

• Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems.

• Proven ability to work independently and as part of a team within a highly collaborative environment.

• Experience with deciphering business needs and converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation.

• Capable of managing multiple projects simultaneously and handling shifting priorities.

• Demonstrated ability to understand and translate technical details into deliverables.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$116,000.00 USD - $145,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.